WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

Sei una persona solare e dinamica con eccellenti capacità relazionali e comunicative? Sei un vero e proprio talento nel fornire un servizio di attenzione al cliente di prim’ordine sfruttando al meglio la tua empatia e iniziativa? Sei quello/a che riesce sempre a mantenere la calma e ristabilire l’ordine mettendo tutti d’accordo? Cerchi un ambiente giovane, multiculturale, motivante e in forte crescita? Fantastico! Stiamo cercando esattamente una persona motivata, appassionata e talentuosa come te!

Cerchiamo una persona da inserire all’interno del nostro Team di Customer Experience per il portale italiano matrimonio.com. 

Il dipartimento di Customer Experience ha un ruolo chiave per noi, il candidato ideale deve avere esperienza in attenzione al cliente (telefonica e e-mail), uno spiccato senso critico, abilità nel gestire contemporaneamente diverse priorità ed essere una persona proattiva in grado di apportare soluzioni. 

 

FUNZIONI

  • Gestione clienti Premium: supporto post-vendita, fidelizzazione, formazione e assistenza personalizzata di qualità
  • Supporto telefonico e via e-mail ai clienti Premium del portale Matrimonio.com
  • Interfaccia e confronto con altri reparti e aree dell’azienda per la risoluzione e la gestione di problematiche legate ai clienti Premium

 

REQUISITI

  • Madrelingua italiana (i nostri clienti sono aziende italiane)
  • Ottima padronanza della lingua italiana (scritta e parlata)
  • Inglese B2
  • Francese (un livello professionale è voluto ma non essenziale) 
  • Esperienza nell’ambito dell’attenzione al cliente (almeno 2 anni); ottime capacità comunicative
  • Conoscenza di internet e del pacchetto Office
  • Organizzazione, orientamento al risultato e al dettaglio, solida etica del lavoro
  • Curiosità, perspicacia e precisione sono qualità che apprezziamo particolarmente assieme a flessibilità e capacità di adattamento
  • Siamo una grande squadra e cerchiamo persone in grado di integrarsi con energia, positività e motivazione al nostro team.

 

 

IL NOSTRO TEAM

Siamo una squadra giovane, creativa e appassionata. Questa è il segreto del nostro successo: lavoriamo molto, impariamo ogni giorno qualcosa e soprattutto amiamo il nostro lavoro. Il nostro entusiasmo è contagioso e si trasmette ai nostri sposi, alle aziende e a tutti i protagonisti che fanno parte con noi di questa incredibile avventura.

COSA OFFRIAMO

  • Modello ibrido: due giorni in ufficio e tre in smart working
  • Contratto a tempo indeterminato
  • Sovvenzioni per corsi di inglese e spagnolo
  • Sconto Andjoy 
  • Multinazionale leader nel settore, ambiente giovane e multiculturale
  • Eventi d'impresa e gruppi di interesse extra lavoro... Work hard, play hard!

 

CHI SIAMO – Matrimonio.com è il portale internet leader in Italia nel settore dell’organizzazione dei matrimoni.

Matrimonio.com fa parte del gruppo The Knot Worldwide e nasce per aiutare gli sposi a organizzare il giorno più felice delle loro vite. Grazie alla nostra presenza internazionale, abbiamo creato la comunità nuziale e il mercato virtuale di matrimoni più grande a livello mondiale. Siamo un team globale di più di 1.700 persone, i nostri portali sono attivi in 16 paesi. #WhatWeDoMatters

"Si informa che nell'ambito del processo di candidatura, e solo se si raggiunge la fase finale del processo, i dati personali possono essere utilizzati per un controllo di screening pre-assunzione come consentito dalla legge applicabile. Lo screening pre-assunzione includerà verifica con i tuoi ex datori di lavoro delle competenze, dell'istruzione, della storia lavorativa e di altre informazioni (sviluppo come dipendente) che potrebbero essere necessarie per determinare le tue qualifiche e l'idoneità per la posizione aperta presso TKWW Sarai informato in modo completo sull'intero processo di screening in anticipo separatamente."


#LI-PJ1

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our “new normal”, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

--

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

LE RÔLE & L’ÉQUIPE :

Nous recherchons une personne pour rejoindre notre équipe de service clientèle pour le portail français Mariages.net.

Le département service clientèle joue un rôle clé pour nous, le candidat idéal aura de l'expérience dans le service clientèle par téléphone et par email. Il sera doté d'un fort sens critique, d'une capacité à gérer différentes priorités simultanément ainsi que d'un tempérament proactive qui lui permettra d'apporter des solutions adaptées. 

Nous sommes une équipe jeune, créative et absolument passionnée. C'est le secret de notre succès: nous travaillons beaucoup, nous apprenons tous les jours et surtout nous adorons notre travail. Notre enthousiasme est contagieux et se transmet à nos futurs mariés, aux entreprises et à tous les protagonistes qui participent à cette incroyable aventure avec nous

VOS MISSIONS:

  • Gestion de la relation clients : service après-vente, fidélisation, formation et assistance qualité personnalisée.
  • Assistance téléphonique et par courrier électronique pour les clients du portail Mariages.net.
  • Traitement et gestion des produits de campagne supplémentaires achetés par le client.
  • Assurer l'interface et la liaison avec d'autres départements et secteurs de l'entreprise pour résoudre et gérer les problèmes liés aux clients.

PROFIL RECHERCHÉ: 

  • Excellente maîtrise de la langue française (écrite et parlée). Nos clients sont des entreprises françaises !
  • Niveau d'anglais et d'espagnol intermédiaire 
  • Expérience dans le domaine du service clientèle (au moins 2 ans) ; excellentes compétences en matière de communication.
  • Connaissance d'internet et du pack Office.
  • Organisation, orientation vers les résultats et la productivité, solide éthique de travail.
  • La curiosité, la perspicacité et la précision sont des qualités que nous apprécions particulièrement, tout comme la flexibilité et l'adaptabilité.

NOUS OFFRONS: 

  • Position hybrid (présentiel/télétravail) 
  • Une position stable avec un salaire fixe
  • Une entreprise aux ambitions solides
  • Une mutuelle santé privée 
  • Un PC et un téléphone professionnels
  • Avantages:Ticket restaurant, réductions via l'application Andjoy (salles de sport)
  • Un management basé sur la confiance et la transparence

 

Veuillez noter que dans le cadre du processus de recrutement, si vous atteignez la phase finale, vos données personnelles peuvent être utilisées pour une vérification préalable à l'emploi, comme le permet la loi applicable. La vérification préalable à l'emploi comprendra vérification auprès de vos anciens employeurs des compétences, de l'éducation, des antécédents professionnels et d'autres informations (évolution en tant qu'employé) qui peuvent être nécessaires pour déterminer vos qualifications et votre aptitude à occuper le poste vacant chez TKWW. Vous serez préalablement informé de manière approfondie de l'ensemble du processus de sélection séparément."

#LI-DP1

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our “new normal”, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

--

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.