WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.
ABOUT THE ROLE AND OUR TEAM:
The Policy Analyst is responsible for extensive research, providing review insights and basic tech support on The Knot Worldwide policies to our internal teams and wedding pro’s as well as review issues to our local wedding pro’s and couples. You will manage both couples and wedding professional questions regarding our company policies via phone and email and handle escalations and inquiries from our sales and support teams. You’ll work directly with local wedding professionals to investigate review disputes regarding their business and serve as a liaison/mediator between the opposing parties. You’ll provide unbiased guidance on disputes, and uphold our company policies based on documentation and communicate effectively to both internal and external parties.
RESPONSIBILITIES:
- Accurately, efficiently and professionally answer all incoming emails
- Communicate thoroughly with customers, couples, tech teams and other internal team members
- Problem-solve technical review questions and issues that users may have and work cross-departmentally to resolve them
- Assist difficult wedding pros or situations with a calm and professional demeanor
- Evaluate disputes by gathering factual information, document details, and outcome accurately
- Follow-up and monitor situations until the disputes are resolved completely
- Provide tech support to couples interacting with the reviews hub
- Maintain an unbiased outlook on disputes and situations
- Review wedding professional social media and websites to ensure compliance with our policies
SUCCESSFUL CLIENT POLICY ANALYST CANDIDATES HAVE:
- Able to work in a fast-paced work environment
- Ability to multi-task and excellent time management skills
- Excellent verbal and written communication skills
- Strong Customer Service and escalation experience. Must be comfortable handling difficult customers or situations, keeping calm
- Previous experience assisting small to medium businesses and the ability to adapt to a variety of customer types
- Must be able to work independently
- Must have excellent computer skills (Word, Excel, Gmail, Google Docs, Salesforce) and the ability to learn new systems quickly.
- College degree preferred
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. We offer a full benefits package including options for medical, dental and vision insurance and a 401k with company match. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.
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The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.
#LI-MA1
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.
ABOUT THE ROLE AND OUR TEAM:
TKWW is looking for a Consumer Experience Design Specialist to help provide outstanding design support and service to our customers. The ideal candidate for this position has experience with Adobe Creative Suite, detail oriented, has a good eye for design, and is passionate about providing great customer service.
This position will be in our Portland, Oregon or Omaha, NE office location.
RESPONSIBILITIES:
- Work with customers to modify and finalize stationery designs
- Edit existing design templates to fit with customer design requests
- Create and send proofs to customers in a timely manner
- Create print-ready files for customer designs
- Respond to and resolve customer inquiries and provide the best customer experience as it relates to their stationery design
- May assist larger CX team with phones, chats, and emails beyond design work, based on business need
- Follow communication procedures, guidelines and policies
- Compile reports on overall customer satisfaction
SUCCESSFUL DESIGN SUPPORT SPECIALIST CANDIDATES HAVE:
- 2+ years of experience with Adobe Creative Suite (Illustrator, Photoshop, Indesign)
- You must be an excellent writer who can respond to our couples with warmth, sincerity, and simply great responses. When people write to our Help email, our response can leave a lasting impression on the brand and the product. We can literally create an advocate or a detractor within a single interaction.
- Excellent written and verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Experience with typography layout and eye for design
- Strong commitment to timelines, accuracy, and professionalism
- Strong attention to detail - you are working to ensure couple’s receive a perfect product for their wedding.
- Excellent communication skills, both verbal and written
- Demonstrate self-confidence, energy, and enthusiasm
- Familiarity with CRM systems and practices
- Wedding industry experience and etiquette knowledge, a plus!
- Print design knowledge and experience, a plus!
- Google suite tools experience, a plus!
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. We offer a full benefits package including options for medical, dental and vision insurance and a 401k with company match. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.
--
The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.
#LI-MA1
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.
ABOUT THE ROLE AND OUR TEAM:
TKWW is looking for a Consumer Experience Design Specialist to help provide outstanding design support and service to our customers. The ideal candidate for this position has experience with Adobe Creative Suite, detail oriented, has a good eye for design, and is passionate about providing great customer service.
This position will be in our Portland, Oregon or Omaha, NE office location.
RESPONSIBILITIES:
- Work with customers to modify and finalize stationery designs
- Edit existing design templates to fit with customer design requests
- Create and send proofs to customers in a timely manner
- Create print-ready files for customer designs
- Respond to and resolve customer inquiries and provide the best customer experience as it relates to their stationery design
- May assist larger CX team with phones, chats, and emails beyond design work, based on business need
- Follow communication procedures, guidelines and policies
- Compile reports on overall customer satisfaction
SUCCESSFUL DESIGN SUPPORT SPECIALIST CANDIDATES HAVE:
- 2+ years of experience with Adobe Creative Suite (Illustrator, Photoshop, Indesign)
- You must be an excellent writer who can respond to our couples with warmth, sincerity, and simply great responses. When people write to our Help email, our response can leave a lasting impression on the brand and the product. We can literally create an advocate or a detractor within a single interaction.
- Excellent written and verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Experience with typography layout and eye for design
- Strong commitment to timelines, accuracy, and professionalism
- Strong attention to detail - you are working to ensure couple’s receive a perfect product for their wedding.
- Excellent communication skills, both verbal and written
- Demonstrate self-confidence, energy, and enthusiasm
- Familiarity with CRM systems and practices
- Wedding industry experience and etiquette knowledge, a plus!
- Print design knowledge and experience, a plus!
- Google suite tools experience, a plus!
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. We offer a full benefits package including options for medical, dental and vision insurance and a 401k with company match. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.
--
The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.
#LI-MA1