CUSTOMER EXPERIENCE MEXICO

 ¿Has nacido para ayudar a las personas? ¿Eres una persona alegre y dinámica con excelentes habilidades interpersonales y de comunicación? La empatía e iniciativa son tus puntos fuertes, ¿siempre quieres ofrecer una atención al cliente de primer nivel? ¿Mantener la calma y resolver problemas es un don natural para ti? ¿Buscas un ambiente joven, multicultural, motivador y en crecimiento? ¡Fantástico! Estamos buscando a alguien tan motivado, apasionado y talentoso como tú.

En Bodas.com.mx buscamos un/a nuevo/a compañero/a para nuestro equipo de Operaciones en Ciudad de México.

Para nosotros, el departamento de Atención al Cliente juega un papel clave en nuestro negocio. El candidato ideal debe tener experiencia ventas telefónicas o atención al cliente (teléfono y correo electrónico), un marcado sentido crítico, además de capacidad para gestionar diferentes prioridades al mismo tiempo y ser una persona proactiva.

¿En qué consistirá tu trabajo?

• Contactar con una bolsa de empresas para ofrecerles la posibilidad de aparecer en el portal de Bodas.com.Mx
• Dar una asistencia personalizada de calidad
• Soporte telefónico y por correo electrónico a los clientes del portal Bodas.com.Mx
• Completar la información en el CRM
• Coordinación con otros departamentos y áreas de la empresa para la resolución y gestión de problemas relacionados con el cliente.

¿Qué buscamos en ti?

• Lengua materna: español
• Excelente dominio del idioma español (escrito y hablado)
• Experiencia en atención al cliente o ventas telefónicas (al menos 2 años); excelentes habilidades de comunicación
• Conocimiento de Internet y del paquete Office
• Organización, orientación a resultados y a los detalles, sólida ética de trabajo
• La curiosidad, la perspicacia y la precisión son cualidades que valoramos especialmente junto con la flexibilidad y la adaptabilidad
• Somos un gran equipo y buscamos personas que puedan aportar energía, positividad y motivación a nuestro equipo

¿Qué podemos ofrecerte?

• Posición estable 
• Salario fijo + comisiones
• Eventos de negocios y team building ... Work hard, play hard!
• Teléfono celular y ordenador portátil
• Formación y crecimiento profesional
• Multinacional líder en el sector, ambiente joven y multicultural

¿Cómo es nuestro equipo?

Somos un equipo joven, creativo y absolutamente apasionado. Este es el secreto de nuestro éxito: trabajamos duro, aprendemos cada día y sobre todo amamos nuestro trabajo. Nuestro entusiasmo es contagioso y se transmite a nuestros futuros novios, a las empresas y a todos los protagonistas que participan con nosotros en esta increíble aventura.

¿Quiénes somos?

Bodas.com.mx es el portal líder a escala global en el mercado virtual del sector nupcial. 

Formamos parte del grupo multinacional The Knot WorldWide, creado para ayudar a los futuros novios a organizar el día más importante de sus vidas. Gracias a nuestra presencia internacional, hemos creado la comunidad nupcial y el mercado de bodas virtuales más grande del mundo. Somos un equipo global de más de 1.700 personas y trabajamos en 16 países y 3 continentes. #WhatWeDoMatters

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM

The Knot Worldwide (TKWW) is looking for a B2B specialist to lead the international Customer Experience department. In this role, you will lead the customer service teams of international vendors. The countries to be managed are Spain, Italy, France, Portugal, Brazil, Mexico and other South LATAM countries. Your objectives will be to lead the team of managers, ensure excellent customer service and team development. You will take responsibility for the team's results and provide leadership to managers and agents to achieve the department's objectives. 

Your position will be based in our office in Sant Cugat del Vallès (Barcelona) 

RESPONSIBILITIES

• Manage periods of change and guide the team with positive leadership.
• You will understand development needs and provide coaching and support. 
• You will make effective use of company tools to monitor team performance, quality and target achievement.
• You will collaborate with the recruitment team in the hiring process and on-boarding of new team members. 
• You will collaborate with all departments to ensure an excellent experience for our businesses.
• You will control processes and resolve conflicts 
• You will manage data-driven
• You will be strong analytical and decision-making skills  
• Commitment to continuous team development
•  

SUCCESSFUL CANDIDATES HAVE 

• Customer centric oriented
• Strong interpersonal skills
• Leadership flair with the skill to motivate others to perform and exceed expectations
• Talent developer, people management skills, proactive and flexible
• Ability to inspire  groups of people
• A problem-solving and solution-driven mentality.
• An open mind to changing priorities and business processes.
• Independent thinker with excellent judgment.
• Written and oral fluency in English 
• Strong communication skills (verbal & written)
• Goal and detail orientation
• 5 years of experience 
• Experience working in a B2B 
• Ability to manage projects across multiple departments and stakeholders
• Project management skills
• Analytic skills and ability to understand and draw conclusions from data strong analytical skills, sound judgment and good reasoning skills
• Advanced knowledge of Microsoft Excel and database management 
• Good computer skills and quick learning new tools and systems
• Ability to communicate with partners and discuss improvement suggestions
• Develop cost projections and calculate allowance compensation 

#LI-

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM

The Knot Worldwide (TKWW) is looking for a results-oriented person for our Video Tour department. You will lead a multicultural and multitask team. Your goal will be to deliver an excellent product experience. Control costs and manage & negociate external suppliers. Qualify processes. Ensure alignment with commercial departments to meet company priorities and objectives.

Your position will be based in our office in Sant Cugat del Vallès (Barcelona) 

RESPONSIBILITIES

• Responsible for negotiation & coordination with 3rd parties 
• You will be responsible for cost reporting 
• Objectives and kpis related to costs and product quality.
• Coordinate the department and take responsibility 
• You will oversee processes and resolve conflicts 
• Collaborate with all departments to ensure an excellent experience for our businesses
• Manage data
• Understand development needs and provide training and support 
• Commitment to continuous team development

SUCCESSFUL CANDIDATES HAVE 

• Customer oriented
• Strong interpersonal skills
• Leadership skills with the ability to motivate others to perform and exceed expectations
• Talent developer, people management skills, proactive and flexible
• Ability to inspire groups of people
• Problem solving and solution oriented mindset.
• Open minded to changes in business priorities and processes.
• Independent thinker with excellent judgement.
• Oral and written fluency in English 
• Strong communication skills (verbal and written)
• Goal and detail oriented
• Strong knowledge as a product manager (minimum 2 years) 
• Target and detail oriented
• Project management skills
• Analytical skills and ability to understand and draw conclusions from data Strong analytical skills. Advanced Microsoft Excel and database management skills 
• Ability to communicate with stakeholders and discuss suggestions for improvement 
• Strong negotiator 
• Cost management 
• 1 - 3 years of industry experience

#LI-

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM

The Knot Worldwide ( TKWW) is looking for a hyper organized, process driven, self starter to join our team as an Onboarding Coordinator. In this role, you will be responsible for completing the welcome of the new employees. Organise ongoing training for customer experience staff. Encourage the development of all team members. Create and monitor quality systems to ensure an excellent customer experience. Your goal will be to understand and improve the customer experience. The countries to be managed are Spain, Italy, France, Portugal, Brazil, Mexico and other South LATAM countries.

Your position will be based in our office in Sant Cugat del Vallès (Barcelona) 

RESPONSIBILITIES

• You will welcome and training of new employees 
• You will create packages tailored to the training needs of teams 
• Keeping training manuals, templates and documents up to date
• To manage and update presentations to other departments 
• To create a qualitative control of the management valuation of our users 
• Objectives and kpis related to continuous development 
• You will Coordinate department and take responsibility 
• You will monitor processes and resolve conflicts 
• You will collaborate with all departments to ensure an excellent experience for our businesses.
• You will manage data
• Understand development needs and provide training and support. 
• Commitment to continuous team development

SUCCESSFUL CANDIDATES HAVE 

• Customer centric oriented
• Strong interpersonal skills
• Leadership flair with the skill to motivate others to perform and exceed expectations
• Talent developer, people management skills, proactive and flexible
• Ability to inspire  groups of people
• A problem-solving and solution-driven mentality.
• An open mind to changing priorities and business processes.
• Independent thinker with excellent judgment.
• Written and oral fluency in English 
• Strong communication skills (verbal & written)
• Goal and detail orientation
• 5 years of experience 
• Extensive Training skills
• Guides team members with their knowledge, skills and development
• Excellent knowledge of talent development and talent management, combined with the ability to deliver pragmatic and impactful solutions.
• People management skills
• Written and oral fluency in English
• Exceptional interpersonal, writing, spelling, grammar, and proofreading skills
• A high emotional intelligence
• Excellent team player who exhibits an eagerness to learn, strong collaborative skills and the ability to work cross-functionally across all levels of management
• A positive, motivated mindset that’ll help you deal with some tricky customer problems. An open mind to changing priorities and business processes. 
• Analytical skills and ability to understand and draw conclusions from data.
• Advanced knowledge of Microsoft Excel and database management. 

#LI-