WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, GigMasters, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE & OUR TEAM:

Are you looking for a unique employee experience where you can build, grow, learn and earn? Account Executives are tasked with hitting monthly sales goals by engaging with wedding professionals in a variety of categories and regions. Using a consultative sales process, our Account Executives build rapport with business owners to advise them on best practices and how to stay ahead of technology and industry trends through The Knot and WeddingWire brands’ advertising platforms. Our Account Executives are independent, highly-motivated and can successfully achieve monthly sales goals. They excel in creating connections, building rapport with business owners and decision makers, and understanding their goals and needs. The New Business Sales team builds valuable partnerships with local wedding professionals and drives meaningful success to local businesses.

This role will sit in our New York City office.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

RESPONSIBILITIES:

  • Consistently meet and exceed monthly quotas as well as daily activity expectations
  • Successfully manage a sales pipeline from start to finish
  • Make a high volume of sales calls on a daily basis
  • Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
  • Be persistent - consistently follow up with potential clients to negotiate contracts and close agreements to maximize profits
  • Ability to organize work day and be proactive with time management
  • Track notes on all interactions and keep opportunities in your pipeline up to date in Salesforce
  • Collaborate with other team members including those in other departments

SUCCESSFUL ACCOUNT EXECUTIVE CANDIDATES ARE:

  • Highly motivated to achieve their earning potential
  • Comfortable making sales calls with an excellent phone presence
  • Extremely organized and have a proven ability to exceed performance goals
  • Confident and enthusiastic when presenting information to decision makers
  • Equipped with excellent verbal and written communication skills with a strong ability to engage and persuade
  • People who thrive in a fast-paced, competitive team environment
  • Self-confident, energetic and enthusiastic when managing high volume transactions, dialing and identifying decision makers
  • Naturally curious, passionate and have a strong desire to learn
  • Candidates who have a proven track record of consistent performance and the ability to hit and exceed quota

IT'S A BONUS IF:

  • You have media, advertising or software sales experience
  • You have experience with Salesforce.com or another CRM system
  • You have a Bachelor’s degree

Why The Knot Worldwide?

  • Our Amazing Team! Our Sales team is led by some of the industry’s top leaders. We are a supportive team that wants every employee to succeed. TKWW employees are deeply proud to work here and are eager to onboard employees who want to promote the mission of our organization and achieve our business objectives.
  • Your Start in Sales! Every member of The Knot Worldwide Sales Team has the opportunity to come in and hit the ground running after completing a thorough training program led by our award-winning Sales Development Team. We regularly review performance and have clearly outlined tracks for promotion for our top performing team members. We love celebrating wins and want to celebrate with you!
  • Training & Development! The Knot Worldwide provides every Sales employee with a minimum of two weeks of training at the start of their career. We also provide continuous education related to specific roles and other educational opportunities for the broader team through guest speakers, the Leadership Development Program and crash courses.
  • Award-winning Culture! We are proud to have been selected by numerous organizations as a Top Employer! We strongly believe in promoting a unique employee experience and that happy employees lead to happy customers: our competitive advantage!  We make significant investments in cultivating our culture, which consistently ranks the highest attribute of working for TKWW on our internal and external employee surveys.

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

----

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, GigMasters, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE & OUR TEAM:

Are you looking for a unique employee experience where you can build, grow, learn and earn? Account Executives are tasked with hitting monthly sales goals by engaging with wedding professionals in a variety of categories and regions. Using a consultative sales process, our Account Executives build rapport with business owners to advise them on best practices and how to stay ahead of technology and industry trends through The Knot and WeddingWire brands’ advertising platforms. Our Account Executives are independent, highly-motivated and can successfully achieve monthly sales goals. They excel in creating connections, building rapport with business owners and decision makers, and understanding their goals and needs. The New Business Sales team builds valuable partnerships with local wedding professionals and drives meaningful success to local businesses.

This role will sit in our Austin, TX office.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

RESPONSIBILITIES:

  • Consistently meet and exceed monthly quotas as well as daily activity expectations
  • Successfully manage a sales pipeline from start to finish
  • Make a high volume of sales calls on a daily basis
  • Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
  • Be persistent - consistently follow up with potential clients to negotiate contracts and close agreements to maximize profits
  • Ability to organize work day and be proactive with time management
  • Track notes on all interactions and keep opportunities in your pipeline up to date in Salesforce
  • Collaborate with other team members including those in other departments

SUCCESSFUL ACCOUNT EXECUTIVE CANDIDATES ARE:

  • Highly motivated to achieve their earning potential
  • Comfortable making sales calls with an excellent phone presence
  • Extremely organized and have a proven ability to exceed performance goals
  • Confident and enthusiastic when presenting information to decision makers
  • Equipped with excellent verbal and written communication skills with a strong ability to engage and persuade
  • People who thrive in a fast-paced, competitive team environment
  • Self-confident, energetic and enthusiastic when managing high volume transactions, dialing and identifying decision makers
  • Naturally curious, passionate and have a strong desire to learn
  • Candidates who have a proven track record of consistent performance and the ability to hit and exceed quota

IT'S A BONUS IF:

  • You have media, advertising or software sales experience
  • You have experience with Salesforce.com or another CRM system
  • You have a Bachelor’s degree

Why The Knot Worldwide?

  • Our Amazing Team! Our Sales team is led by some of the industry’s top leaders. We are a supportive team that wants every employee to succeed. TKWW employees are deeply proud to work here and are eager to onboard employees who want to promote the mission of our organization and achieve our business objectives.
  • Your Start in Sales! Every member of The Knot Worldwide Sales Team has the opportunity to come in and hit the ground running after completing a thorough training program led by our award-winning Sales Development Team. We regularly review performance and have clearly outlined tracks for promotion for our top performing team members. We love celebrating wins and want to celebrate with you!
  • Training & Development! The Knot Worldwide provides every Sales employee with a minimum of two weeks of training at the start of their career. We also provide continuous education related to specific roles and other educational opportunities for the broader team through guest speakers, the Leadership Development Program and crash courses.
  • Award-winning Culture! We are proud to have been selected by numerous organizations as a Top Employer! We strongly believe in promoting a unique employee experience and that happy employees lead to happy customers: our competitive advantage!  We make significant investments in cultivating our culture, which consistently ranks the highest attribute of working for TKWW on our internal and external employee surveys.

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

----

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE & OUR TEAM:

Are you looking for a unique employee experience where you can build, grow, learn and earn? Account Executives are tasked with hitting monthly sales goals by engaging with wedding professionals in a variety of categories and regions. Using a consultative sales process, our Account Executives build rapport with business owners to advise them on best practices and how to stay ahead of technology and industry trends through The Knot and WeddingWire brands’ advertising platforms. Our Account Executives are independent, highly-motivated and can successfully achieve monthly sales goals. They excel in creating connections, building rapport with business owners and decision makers, and understanding their goals and needs. The New Business Sales team builds valuable partnerships with local wedding professionals and drives meaningful success to local businesses.

This role will sit in our Chevy Chase, MD office.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

RESPONSIBILITIES:

  • Consistently meet and exceed monthly quotas as well as daily activity expectations
  • Successfully manage a sales pipeline from start to finish
  • Make a high volume of sales calls on a daily basis
  • Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
  • Be persistent - consistently follow up with potential clients to negotiate contracts and close agreements to maximize profits
  • Ability to organize work day and be proactive with time management
  • Track notes on all interactions and keep opportunities in your pipeline up to date in Salesforce
  • Collaborate with other team members including those in other departments

SUCCESSFUL ACCOUNT EXECUTIVE CANDIDATES ARE:

  • Highly motivated to achieve their earning potential
  • Comfortable making sales calls with an excellent phone presence
  • Extremely organized and have a proven ability to exceed performance goals
  • Confident and enthusiastic when presenting information to decision makers
  • Equipped with excellent verbal and written communication skills with a strong ability to engage and persuade
  • People who thrive in a fast-paced, competitive team environment
  • Self-confident, energetic and enthusiastic when managing high volume transactions, dialing and identifying decision makers
  • Naturally curious, passionate and have a strong desire to learn
  • Candidates who have a proven track record of consistent performance and the ability to hit and exceed quota

IT'S A BONUS IF:

  • You have media, advertising or software sales experience
  • You have experience with Salesforce.com or another CRM system
  • You have a Bachelor’s degree

Why The Knot Worldwide?

  • Our Amazing Team! Our Sales team is led by some of the industry’s top leaders. We are a supportive team that wants every employee to succeed. TKWW employees are deeply proud to work here and are eager to onboard employees who want to promote the mission of our organization and achieve our business objectives.
  • Your Start in Sales! Every member of The Knot Worldwide Sales Team has the opportunity to come in and hit the ground running after completing a thorough training program led by our award-winning Sales Development Team. We regularly review performance and have clearly outlined tracks for promotion for our top performing team members. We love celebrating wins and want to celebrate with you!
  • Training & Development! The Knot Worldwide provides every Sales employee with a minimum of two weeks of training at the start of their career. We also provide continuous education related to specific roles and other educational opportunities for the broader team through guest speakers, the Leadership Development Program and crash courses.
  • Award-winning Culture! We are proud to have been selected by numerous organizations as a Top Employer! We strongly believe in promoting a unique employee experience and that happy employees lead to happy customers: our competitive advantage!  We make significant investments in cultivating our culture, which consistently ranks the highest attribute of working for TKWW on our internal and external employee surveys.

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

----

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

The Client Billing team works to resolve past due balances on active vendor accounts and drive top-line revenue.  Our goal is to recover outstanding balances for the company and ensure vendors’ billing profiles are up to date so that they retain full access to their account(s).  We pride ourselves on impeccable vendor service & support and do what it takes to retain our loyal vendor base while working to meet business needs.  

We are seeking an individual who is activity and outcome oriented, has a strong work ethic and willingness to win.  The ideal candidate will thrive in challenging situations, responds well when faced with adversity.  You aren’t afraid to pick up the phone to have tough conversations and problem-solve.  Moreover, you’re willing to go above and beyond your call of duty in order to do what’s right for both the company and our vendors.  This position comes with bonus opportunities for individual performers who meet and/or exceed individual performance targets.   

RESPONSIBILITIES:

  • Contact vendors to resolve outstanding amounts and payments
  • Provide excellent customer service by answering customer billing and account questions via phone and email
  • Process CC/ACH payments and update payment and contact information
  • Negotiate and create customized payment plans for specific clients who qualify
  • Consistently hit and exceed daily activity and monthly collection targets

SUCCESSFUL CLIENT BILLING SPECIALIST CANDIDATES HAVE:

  • Strong written and verbal communication skills
  • Acute listening skills
  • Excellent phone presence
  • Strong organization skills
  • Resilience
  • High EQ
  • Ability to effectively manage competing priorities in a fast paced environment
  • Solution-orientation
  • Experience in Collections, Accounts Payable/Receivable, Billing, Debt Recovery, Sales, Sales/Business Development, Customer Success/Service, a plus
  • Experience using Salesforce or a similar CRM, a plus
  • Experience in NetSuite and/or Zuora billing system, a plus

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!  

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

----

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

WeddingPro Support Team Members are responsible for providing exceptional service and an effortless experience to the TKWW Wedding Pro (vendor) base. As the front-line and most frequent contact for both paid and unpaid vendors the WeddingPro Support Team Members are crucial to building and maintaining strong brand affinity and vendor satisfaction. This is especially relevant when helping new partner wedding pros learn and use the tools and information on the TKWW advertising platforms.  

RESPONSIBILITIES:

  • Provide highly responsive service to TKWW Wedding Pros (vendors), efficiently and professionally. Channels include chat, email, and phone. 
  • Maintain sufficient product knowledge across all TKWW properties to provide accurate solutions and an effortless vendor experience. 
  • Support the launch and/or optimization of service delivery channels such as self-serve help, chat, and others. 
  • Work directly with vendors who purchase new or additional TKWW products. Ensure every purchaser is prepared to succeed with TKWW and that the company collects relevant vendor data and expectations to inform the optimal customer journey and experience. 
  • Problem solve technical questions and issues that customers may have and work cross-departmentally to resolve them.
  • Share “the voice of the vendor” from the WeddingPro Support POV so leadership can adequately support retention efforts. 
  • Create and maintain an individual development plan (IDP) to inform career development, prioritize learning opportunities, and foster growth within and beyond TKWW. 
  • Consistently meet or exceed stated performance expectations for work quality, quantity, and impact. 
  • Maintain individual and team-level ratings of satisfaction with WeddingPro Support. These may include CSAT, CES, NPS or other metrics as determined by leadership. 
  • Remain 100% compliant with all data, record-keeping, and reporting requests.
  • Other projects/duties as assigned.

SUCCESSFUL CUSTOMER SUPPORT CANDIDATES HAVE:

  • Previous work in a high volume, high visibility customer service environment or similar
  • Strong technical background, preferably with SaaS or subscription products
  • Proven ability to learn new information and adopt new processes quickly and effectively 
  • Strong written and verbal communication skills
  • Ability to multi-task and excellent time management skills
  • Ability to thrive in a high-pace and collaborative team environment 
  • Comfort with direct accountability for outcomes and vendor sentiment
  • Comfort with change, ambiguity, and decision-making with incomplete information
  • Strong and validated service ethic--including upward advocacy of vendor/customer needs and wishes
  • Must have excellent computer skills (Word, Excel, Gmail, Google Docs) and the ability to learn new systems quickly
  • Salesforce CRM and reporting experience, a plus!
  • Familiar with tools for online self-service and real-time chat, a plus!

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! 

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

--

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

WeddingPro Support Team Members are responsible for providing exceptional service and an effortless experience to the TKWW Wedding Pro (vendor) base. As the front-line and most frequent contact for both paid and unpaid vendors the WeddingPro Support Team Members are crucial to building and maintaining strong brand affinity and vendor satisfaction. This is especially relevant when helping new partner wedding pros learn and use the tools and information on the TKWW advertising platforms.  

This role will support our Spanish speaking vendors. To be successful, you must be fluent in Spanish, both spoken and written.

RESPONSIBILITIES:

  • Provide highly responsive service to TKWW Wedding Pros (vendors), efficiently and professionally. Channels include chat, email, and phone. 
  • Maintain sufficient product knowledge across all TKWW properties to provide accurate solutions and an effortless vendor experience. 
  • Support the launch and/or optimization of service delivery channels such as self-serve help, chat, and others. 
  • Work directly with vendors who purchase new or additional TKWW products. Ensure every purchaser is prepared to succeed with TKWW and that the company collects relevant vendor data and expectations to inform the optimal customer journey and experience. 
  • Problem solve technical questions and issues that customers may have and work cross-departmentally to resolve them.
  • Share “the voice of the vendor” from the WeddingPro Support POV so leadership can adequately support retention efforts. 
  • Create and maintain an individual development plan (IDP) to inform career development, prioritize learning opportunities, and foster growth within and beyond TKWW. 
  • Consistently meet or exceed stated performance expectations for work quality, quantity, and impact. 
  • Maintain individual and team-level ratings of satisfaction with WeddingPro Support. These may include CSAT, CES, NPS or other metrics as determined by leadership. 
  • Remain 100% compliant with all data, record-keeping, and reporting requests.
  • Other projects/duties as assigned.

SUCCESSFUL CUSTOMER SUPPORT CANDIDATES HAVE:

  • Spanish fluency
  • Previous work in a high volume, high visibility customer service environment or similar
  • Strong technical background, preferably with SaaS or subscription products
  • Proven ability to learn new information and adopt new processes quickly and effectively 
  • Strong written and verbal communication skills
  • Ability to multi-task and excellent time management skills
  • Ability to thrive in a high-pace and collaborative team environment 
  • Comfort with direct accountability for outcomes and vendor sentiment
  • Comfort with change, ambiguity, and decision-making with incomplete information
  • Strong and validated service ethic--including upward advocacy of vendor/customer needs and wishes
  • Must have excellent computer skills (Word, Excel, Gmail, Google Docs) and the ability to learn new systems quickly
  • Salesforce CRM and reporting experience, a plus!
  • Familiar with tools for online self-service and real-time chat, a plus!

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! 

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

--

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, GigMasters, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

The experienced and driven Account Manager (you!) will partner with our Global Media Solutions Team to develop media plans and optimize campaign and marketing opportunities to ensure long-term success for Global clients. This is a client-facing role, focused on relationship building, campaign planning, and execution. The ideal candidate is strategic, analytical and a self-starter with a passion for digital advertising and client satisfaction. 

RESPONSIBILITIES: 

  • Manage the client relationship from end to end in collaboration with the Account Executive/Sales Rep - planning and project management of campaign execution
  • Operate as the main point of contact for any and all matters specific to your clients
  • Work with Account Executive to create media plans based on client goals and objectives
  • Collaborate across departments and work closely with The Knot Worldwide’s Marketing and Studio teams to balance the company’s interest with the client goals
  • Review and manage inventory requests for media plans across multiple order management systems and documents
  • Partner with Account Executive and the Account Coordinator to execute on the approved media plan to ensure client goals are delivered
  • Confirm creative specs and asset deadlines for clients to gather assets
  • Ensure appropriate internal teams have the right assets with sufficient turnaround time for campaign deployment 
  • Work with internal teams to ensure on-time campaign deployment
  • Communicate with agencies/clients and outside vendors as needed for implementation of custom elements
  • Work with Account Coordinator to monitor campaign performance and make client recommendations for optimizations to ensure we hit delivery and that client’s campaign KPIs are met
  • Be an expert in our ad product offerings and based on performance/client feedback provide recommendations for product enhancements to internal stakeholders
  • Maintain a positive, customer-centric attitude while being solutions-oriented

SUCCESSFUL ACCOUNT MANAGER CANDIDATES HAVE:

  • Bachelor’s degree with a strong academic record
  • 2-3 years of experience in media (media planning at publisher or agency level)
  • Ability to multi-task across multiple projects and stakeholders 
  • Results-oriented drive and solid work ethic
  • Excellent communication skills, both verbal and written
  • Strong attention to detail
  • Operative One (or other OMS) and Salesforce experience a plus 

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! 

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

--

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

We are hiring a director for our US Local Marketplace team which connects over 2 million engaged couples with +50,000 local wedding vendors (e.g. Venue, DJ, Florist, etc.) across the US each year. This position plays an essential role in solving complex problems across our two-sided marketplace in areas such as pricing, product strategy, go-to-market optimization, and analytics. This person needs to be a strong analytical thinker who is equally comfortable driving strategy as well as execution in a cross-functional environment in close coordination with stakeholders across sales, marketing, product, operations, and analytics.

This role can be based in our NYC or DC office.

RESPONSIBILITIES:

  • Responsible for formulating strategy and overseeing implementation of all pricing and monetization efforts related to the US Local Marketplace including:
    • Retention optimization
    • New product strategy 
    • Sales go-to-market
  • Responsible for leading and taking ownership of key strategic initiatives related to marketplaces across all TKWW brands (The Knot, WeddingWire, etc)
    • Identify problems & proactively come up with solutions rooted in data across all products & brands
    • Support internal capability development around marketplace management and optimization
  • Support the production and distribution of marketplace analytics including:
    • Marketplace health KPIs 
    • Retention reporting & optimization
    • Forecasting and scenario modeling
    • ROI/impact analysis
  • Identify new revenue opportunities and next-generation advertising products

SUCCESSFUL DIRECTOR, MONETIZATION CANDIDATES HAVE:

  • 5+ years experience in an analytical role (finance or consulting experience a plus)
  • Post-graduate degree (e.g. MBA) preferred
  • Experience working with online / subscription-based marketplaces strongly preferred
  • Must have excellent problem-solving skills with a knack for recognizing trends/patterns in large data sets
  • Must be comfortable drawing key insights from data and communicating/presenting these findings to stakeholders and decision makers
  • Must be able to identify and communicate effectively with teams across multiple functions
  • SQL and/or Salesforce skills a plus
  • Experience with data visualization tools (e.g. Birst, Mode, Tableau, chart.io, Qlik)
  • Strong attention to detail and deadlines
  • Self-motivated, able to multitask, and keen to work in a collaborative environment

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! 

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

--

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

We are hiring a director for our US Local Marketplace team which connects over 2 million engaged couples with +50,000 local wedding vendors (e.g. Venue, DJ, Florist, etc.) across the US each year. This position plays an essential role in solving complex problems across our two-sided marketplace in areas such as pricing, product strategy, go-to-market optimization, and analytics. This person needs to be a strong analytical thinker who is equally comfortable driving strategy as well as execution in a cross-functional environment in close coordination with stakeholders across sales, marketing, product, operations, and analytics.

This role can be based in our NYC or DC office.

RESPONSIBILITIES:

  • Responsible for formulating strategy and overseeing implementation of all pricing and monetization efforts related to the US Local Marketplace including:
    • Retention optimization
    • New product strategy 
    • Sales go-to-market
  • Responsible for leading and taking ownership of key strategic initiatives related to marketplaces across all TKWW brands (The Knot, WeddingWire, etc)
    • Identify problems & proactively come up with solutions rooted in data across all products & brands
    • Support internal capability development around marketplace management and optimization
  • Support the production and distribution of marketplace analytics including:
    • Marketplace health KPIs 
    • Retention reporting & optimization
    • Forecasting and scenario modeling
    • ROI/impact analysis
  • Identify new revenue opportunities and next-generation advertising products

SUCCESSFUL DIRECTOR, MONETIZATION CANDIDATES HAVE:

  • 5+ years experience in an analytical role (finance or consulting experience a plus)
  • Post-graduate degree (e.g. MBA) preferred
  • Experience working with online / subscription-based marketplaces strongly preferred
  • Must have excellent problem-solving skills with a knack for recognizing trends/patterns in large data sets
  • Must be comfortable drawing key insights from data and communicating/presenting these findings to stakeholders and decision makers
  • Must be able to identify and communicate effectively with teams across multiple functions
  • SQL and/or Salesforce skills a plus
  • Experience with data visualization tools (e.g. Birst, Mode, Tableau, chart.io, Qlik)
  • Strong attention to detail and deadlines
  • Self-motivated, able to multitask, and keen to work in a collaborative environment

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! 

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Respect All Voices. Inclusion strengthens us and powers your decisions.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

--

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.