WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

Are you obsessed with amazing customer service?  Are you goal-oriented, self-driven and thrilled by the pursuit of making sure details are all in place? If yes, read on! The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand websites. Strong communication, attention to detail, and quick problem-solving skills are a must. 

RESPONSIBILITIES:

  • Accurately, efficiently and professionally answer all incoming phone calls, emails, live chats and/or social media inquiries
  • Have an understanding of the significance of providing great customer service and adhere to high standards at all times
  • Maintain a high productivity level, after training, to best serve our customers in a timely fashion
  • Experience selling to existing customers and ability to identify upsell opportunities, pitch products and close sales, is a huge plus
  • Communicate thoroughly with customers, tech teams and other team members
  • Problem-solve technical questions and issues that customers may have and work cross-departmentally to resolve them
  • Assist difficult customers or situations with a calm and professional demeanor
  • Continually learn new products and stay up to date with product releases to more accurately assist clients that contact us 
  • Using the templates on our website as a starting point, edit the designs to the customer's specifications and work one-on-one with the customer over email to finalize the design
  • After print approval, prep files for printing
  • Position may require working hours to align with multiple time-zones, depending on business need.

SUCCESSFUL CANDIDATES HAVE:

  • Able to work in a fast-paced work environment
  • Ability to multi-task and excellent time management skills
  • Excellent verbal and written communication skills, including excellent grammar
  • Accurately type and respond to a Customer on the phone at the same time
  • Comfortable handling difficult clients or situations, keeping calm.
  • Must be able to work independently
  • Must have excellent computer skills (Word, Excel, PowerPoint, Gmail, Google Docs) and the ability to learn new systems quickly

IT’S A BONUS IF:

  • You have prior customer service experience; preferably with an online retailer or in the ecommerce industry
  • You have worked in a cross-functional call center style environment

#LI-EK1 #LI-REMOTE

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our “new normal”, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

--

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

US Applicants: If you are a resident of Colorado or New York City, please email statejobdescriptions@theknotww.com to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

The Knot has an opportunity for a highly-motivated Partner Performance Specialist to contribute to our exciting in-house online wedding registry team!

RESPONSIBILITIES:

1. Support Registry Partnerships:

  • Build monthly/quarterly performance reviews for participating partners:
    • Creation performance, click to create trends and overall health of partner business
    • Manage and support product performance including monthly/quarterly checks of partner programs
  • Assist manager with financial models to help size potential opportunities or risks when changes in partnership terms arise
  • Marketing Performance and Collaboration
    • Review program goals, collect assets, review mocks with partners, and provide tracking links for attribution with affiliate partners
  • Analyze and report on the effectiveness of partner-dedicated campaigns that are built in house
  • Conduct research and outreach to recruit key brands for The Knot Registry marketplace

2. Registry Performance & Health of Business/Portfolio

  • Monitors and analyzes year-over-year performance, partnership outlook, and anticipated changes to our product by partner
  • Audit partners’ on-site & channel experiences and form performance optimization recommendations
  • Review monthly billing and communicate any contract changes with legal, accounting, and finance
  • Monitor partner integrations and optimizations; work with Operations on proposing integration optimizations to partners and present the business case to partners

SUCCESSFUL CANDIDATES HAVE:

  • 1-2+ years of E-commerce and/or Retail partnership experience preferred
  • Bachelor's Degree required
  • Analytical and data-driven; experience in web analytics preferred
  • Well versed in creating and presenting visual presentations 
  • Excels in a fast-paced and deadline-driven environment
  • Creative thinker and problem-solver determined to achieve the desired outcome
  • Effective written, verbal and cross-functional collaboration skills

#LI-BR1

#LI-REMOTE

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our “new normal”, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

--

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

US Applicants: If you are a resident of Colorado or New York City, please email statejobdescriptions@theknotww.com to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

The Knot has an opportunity for a highly-motivated Partner Performance Specialist to contribute to our exciting in-house online wedding registry team!

RESPONSIBILITIES:

1. Support Registry Partnerships:

  • Build monthly/quarterly performance reviews for participating partners:
    • Creation performance, click to create trends and overall health of partner business
    • Manage and support product performance including monthly/quarterly checks of partner programs
  • Assist manager with financial models to help size potential opportunities or risks when changes in partnership terms arise
  • Marketing Performance and Collaboration
    • Review program goals, collect assets, review mocks with partners, and provide tracking links for attribution with affiliate partners
  • Analyze and report on the effectiveness of partner-dedicated campaigns that are built in house
  • Conduct research and outreach to recruit key brands for The Knot Registry marketplace

2. Registry Performance & Health of Business/Portfolio

  • Monitors and analyzes year-over-year performance, partnership outlook, and anticipated changes to our product by partner
  • Audit partners’ on-site & channel experiences and form performance optimization recommendations
  • Review monthly billing and communicate any contract changes with legal, accounting, and finance
  • Monitor partner integrations and optimizations; work with Operations on proposing integration optimizations to partners and present the business case to partners

SUCCESSFUL CANDIDATES HAVE:

  • 1-2+ years of E-commerce and/or Retail partnership experience preferred
  • Bachelor's Degree required
  • Analytical and data-driven; experience in web analytics preferred
  • Well versed in creating and presenting visual presentations 
  • Excels in a fast-paced and deadline-driven environment
  • Creative thinker and problem-solver determined to achieve the desired outcome
  • Effective written, verbal and cross-functional collaboration skills

#LI-BR1

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our “new normal”, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

--

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

US Applicants: If you are a resident of Colorado or New York City, please email statejobdescriptions@theknotww.com to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

The Knot has an opportunity for a highly-motivated Performance Analyst to contribute to our exciting in-house online wedding registry team!

RESPONSIBILITIES:

1. Support Registry Partnerships:

  • Build monthly/quarterly performance reviews for participating partners:
    • Creation performance, click to create trends and overall health of partner business
    • Manage and support product performance including monthly/quarterly checks of partner programs
  • Assist manager with financial models to help size potential opportunities or risks when changes in partnership terms arise
  • Marketing Performance and Collaboration
    • Review program goals, collect assets, review mocks with partners, and provide tracking links for attribution with affiliate partners
  • Analyze and report on the effectiveness of partner-dedicated campaigns that are built in house
  • Conduct research and outreach to recruit key brands for The Knot Registry marketplace

2. Registry Performance & Health of Business/Portfolio

  • Monitors and analyzes year-over-year performance, partnership outlook, and anticipated changes to our product by partner
  • Audit partners’ on-site & channel experiences and form performance optimization recommendations
  • Review monthly billing and communicate any contract changes with legal, accounting, and finance
  • Monitor partner integrations and optimizations; work with Operations on proposing integration optimizations to partners and present the business case to partners

SUCCESSFUL CANDIDATES HAVE:

  • 1-2+ years of E-commerce and/or Retail partnership experience preferred
  • Bachelor's Degree required
  • Analytical and data-driven; experience in web analytics preferred
  • Well versed in creating and presenting visual presentations 
  • Excels in a fast-paced and deadline-driven environment
  • Creative thinker and problem-solver determined to achieve the desired outcome
  • Effective written, verbal and cross-functional collaboration skills

#LI-BR1

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our “new normal”, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

--

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

US Applicants: If you are a resident of Colorado or New York City, please email statejobdescriptions@theknotww.com to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

The Knot has an opportunity for a highly-motivated Performance Analyst to contribute to our exciting in-house online wedding registry team!

RESPONSIBILITIES:

1. Support Registry Partnerships:

  • Build monthly/quarterly performance reviews for participating partners:
    • Creation performance, click to create trends and overall health of partner business
    • Manage and support product performance including monthly/quarterly checks of partner programs
  • Assist manager with financial models to help size potential opportunities or risks when changes in partnership terms arise
  • Marketing Performance and Collaboration
    • Review program goals, collect assets, review mocks with partners, and provide tracking links for attribution with affiliate partners
  • Analyze and report on the effectiveness of partner-dedicated campaigns that are built in house
  • Conduct research and outreach to recruit key brands for The Knot Registry marketplace

2. Registry Performance & Health of Business/Portfolio

  • Monitors and analyzes year-over-year performance, partnership outlook, and anticipated changes to our product by partner
  • Audit partners’ on-site & channel experiences and form performance optimization recommendations
  • Review monthly billing and communicate any contract changes with legal, accounting, and finance
  • Monitor partner integrations and optimizations; work with Operations on proposing integration optimizations to partners and present the business case to partners

SUCCESSFUL CANDIDATES HAVE:

  • 1-2+ years of E-commerce and/or Retail partnership experience preferred
  • Bachelor's Degree required
  • Analytical and data-driven; experience in web analytics preferred
  • Well versed in creating and presenting visual presentations 
  • Excels in a fast-paced and deadline-driven environment
  • Creative thinker and problem-solver determined to achieve the desired outcome
  • Effective written, verbal and cross-functional collaboration skills

#LI-BR1

#LI-REMOTE

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our “new normal”, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

--

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

US Applicants: If you are a resident of Colorado or New York City, please email statejobdescriptions@theknotww.com to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.