WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

The Associate Director of E-Commerce Operations is responsible for the effective daily execution and viability of e-commerce sites and mobile applications at The Knot Word Wide, specifically in the area of registry and stationery . This is a high-impact and critical function in the organization, and requires an attentive, organized, and direct leader who is not afraid to make decisions in a fast-paced environment. This individual will understand and appreciate the gravity of owning a system that processes 10s of millions of dollars in commerce transactions, the customer service and reputational impact poor performance would have on the  company, and will ensure best-in-class experiences for our users.

  • Responsible for building a program to effectively observe and collect issues, assess the severity of production issues, route to the appropriate teams for analysis and resolution, and ensure issues are resolved in priority order to maintain operational excellence for users
  • Participate in the analysis of site performance (both technical and financial) and collaborate with Departmental and Executive Leadership, Business Teams, Product Management, Program Management, and Engineering teams to scope future enhancements
  • Oversee a team that manages the systems that underlie consumer-facing e-commerce properties, including Magento E-commerce, Mirakl marketplace, and various other platforms
  • Collaborate with e-commerce business stakeholders (Business Development, Site Merchandising, Customer Service) to identify trends and issues, quantify the cost and benefits of resolutions,  and find efficient ways to anticipate and proactively address production issues

RESPONSIBILITIES:

Production Support

  • Manage the systems and processes to monitor, collect, prioritize, assign, track, and report on resolution of production issues
  • Define operational SLAs with internal and external support functions and report to departmental and executive leadership on the resolution of issues and the velocity of resolutions for existing and new e-commerce projects and functions

External Partner Management

  • Serve as primary day-to-day relationship owner with Magento, Mirakl, Stripe, Avalara, and other third-party partners
  • Ensure partners are adequately accounted for and part of operational SLAs and a results-and-accountability focused ecosystem
  • Ensure partners meet SLAs and participate in the evaluation of the quality of partnerships and advise on changes needed in contracts and services

Internal Partner Management 

  • Represent the e-commerce team in roadmap planning for future enhancements and the expansion of e-commerce capabilities to other business units in  the company
  • Collaborate cross-zone and cross-squad to ensure e-commerce function is appraised of and communicating changes that impact other functions and application in the organization
  • Collaborate with cross-zone and cross-squad to resolve issues that require attention from other teams 

SUCCESSFUL ASSOCIATE DIRECTOR OF E-COMMERCE OPERATIONS CANDIDATES HAVE:

  • Innovative & Entrepreneurial – Expected to think beyond current industry models and systems functionality
  • Results and Execution Orientated – High energy, results-driven, determined, flexible, with a disciplined work ethic. Measures and tracks business results and best practices
  • Proactive Communication – Champions a climate of systematic open communication and participation across the team
  • Organizational Buy-In – Develops well-aligned strategies/solutions that win commitment for key decisions, while fighting for the customer at each step
  • Bachelor’s degree in business, technology or systems management discipline or equivalent experience
  • 3-5 years of increasing responsibility in a technology, program, project management, business analysis or e-commerce role
  • Prior experience in program, product, project or delivery management in an Agile or Scrum environment preferred
  • Expert-level understanding of ticketing/PMiS systems like JIRA, Pivotal, and Asana
  • Experience managing a departmental budget and meeting financial KPIs

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. We offer a full benefits package including options for medical, dental and vision insurance and a 401k with company match. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

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The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

CE QUE NOUS FAISONS COMPTE :

Mariages.net, qui fait partie du groupe The Knot Worldwide, est le portail nuptial leader en France créé pour aider les marié(e)s à organiser le plus beau jour de leur vie de façon ludique et facile. Grâce à notre présence internationale, nous avons créé la plus grande communauté de marié(e)s et le plus grand marché nuptial digital dans le monde.

Chez The Knot Worldwide, nous aidons les couples à planifier tous les aspects de leur mariage : de la recherche d'inspiration, à la mise en relation avec les meilleurs professionnels du secteur, nous leur fournissons gratuitement les outils nécessaires à l’organisation du plus beau jour de leur vie (rétro-planning, plan de tables, outil de gestion de budget, liste de mariage, site internet personnalisé…).

Les marques du groupe (The Knot, WeddingWire, The Bash, The Bump, How They Asked, Lasting, etc.) sont présentes dans 16 pays en Europe, en Amérique et en Asie : États-Unis, Espagne, Portugal, Italie, France, Royaume-Uni, Irlande, Canada, Brésil, Chili, Argentine, Mexique, Uruguay, Colombie, Pérou et Inde.

 

CONCERNANT LE POSTE ET NOTRE ÉQUIPE :

En raison de notre croissance internationale, nous recherchons un Content Editor pour intégrer notre jeune équipe de Contenu. Sous la responsabilité du Manager du pays, son rôle sera de valider tout le contenu mis en ligne sur notre portail français et créer la fiche de présentation de nos clients. Notre candidat idéal aime écrire plus que tout !

 

 

QUELLES SERONT VOS TÂCHES AU QUOTIDIEN ?

  • Rédaction de contenu web en français, création de la fiche de présentation pour les nouveaux clients
  • Vérification de la qualité du contenu de notre site
  • Validation des opinions et des commentaires des mariés et des entreprises

 

QUEL PROFIL RECHERCHONS-NOUS ?

  • Maîtrise parfaite de la langue française, langue maternelle obligatoire (recrutement en français exclusivement)
  • Issu d'une formation littéraire ou en langues, de préférence journalisme, philologie française ou similaire
  • Profil junior. Jeunes diplômés, vous êtes les bienvenus !
  • Avec notions de référencement naturel (SEO) appréciées
  • Avoir l’esprit de synthèse et de concision
  • Personne créative, autonome, engagée dans son travail et avec envie d'apprendre et capacité d'adaptation
  • Profil désireux d'intégrer une équipe de travail dynamique et multiculturelle

 

CE QUE NOUS AIMONS CHEZ VOUS :

  • Nous voyons les choses en grand. Vous aimez vous améliorer et expérimenter pour stimuler l'innovation. 
  • Nous aimons nos utilisateurs. Vous placez notre communauté mondiale d'utilisateurs au centre de tout ce que vous faites.
  • Nous faisons ce qui est juste. Vous enrichissez votre équipe en véhiculant les valeurs de respect, d'équité et d'inclusion.
  • Nous donnons le meilleur de nous-mêmes chaque jour. Vous êtes réactif et vous vous surpassez pour atteindre vos objectifs. 
  • Nous gagnons ensemble. L’ensemble des membres de TKWW sont au cœur du succès de l’entreprise et nous travaillons en équipe.



NOUS OFFRONS

  • Poste stable
  • Bureaux à Sant Cugat  (FGC - Sant Joan) à 35 minutes de Plaça Catalunya 
  • Entreprise multinationale leader dans le secteur, ambiance jeune, dynamique et multiculturelle garantie. 
  • Mutuelle privée gratuite (1 an d’ancienneté)
  • Participer aux événements professionnels et extra-professionnels : sorties avec l’équipe, réunions générales d’entreprise. Work hard, play hard !
  • Remise sur les salles de sport (Andjoy)



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The Knot Worldwide offre l'égalité des chances en matière d'emploi à tous les employés et candidats à l'emploi, sans distinction d’origine, de religion, de sexe,d'âge ou de handicap. 

 

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:  

The Associate Director of E-Commerce Operations is responsible for the effective daily execution and viability of e-commerce sites and mobile applications at The Knot Word Wide, specifically in the area of registry and stationery . This is a high-impact and critical function in the organization, and requires an attentive, organized, and direct leader who is not afraid to make decisions in a fast-paced environment. This individual will understand and appreciate the gravity of owning a system that processes 10s of millions of dollars in commerce transactions, the customer service and reputational impact poor performance would have on the  company, and will ensure best-in-class experiences for our users.

  • Responsible for building a program to effectively observe and collect issues, assess the severity of production issues, route to the appropriate teams for analysis and resolution, and ensure issues are resolved in priority order to maintain operational excellence for users
  • Participate in the analysis of site performance (both technical and financial) and collaborate with Departmental and Executive Leadership, Business Teams, Product Management, Program Management, and Engineering teams to scope future enhancements
  • Oversee a team that manages the systems that underlie consumer-facing e-commerce properties, including Magento E-commerce, Mirakl marketplace, and various other platforms
  • Collaborate with e-commerce business stakeholders (Business Development, Site Merchandising, Customer Service) to identify trends and issues, quantify the cost and benefits of resolutions,  and find efficient ways to anticipate and proactively address production issues

RESPONSIBILITIES:

Production Support

  • Manage the systems and processes to monitor, collect, prioritize, assign, track, and report on resolution of production issues
  • Define operational SLAs with internal and external support functions and report to departmental and executive leadership on the resolution of issues and the velocity of resolutions for existing and new e-commerce projects and functions

External Partner Management

  • Serve as primary day-to-day relationship owner with Magento, Mirakl, Stripe, Avalara, and other third-party partners
  • Ensure partners are adequately accounted for and part of operational SLAs and a results-and-accountability focused ecosystem
  • Ensure partners meet SLAs and participate in the evaluation of the quality of partnerships and advise on changes needed in contracts and services

Internal Partner Management 

  • Represent the e-commerce team in roadmap planning for future enhancements and the expansion of e-commerce capabilities to other business units in  the company
  • Collaborate cross-zone and cross-squad to ensure e-commerce function is appraised of and communicating changes that impact other functions and application in the organization
  • Collaborate with cross-zone and cross-squad to resolve issues that require attention from other teams 

SUCCESSFUL ASSOCIATE DIRECTOR OF E-COMMERCE OPERATIONS CANDIDATES HAVE:

  • Innovative & Entrepreneurial – Expected to think beyond current industry models and systems functionality
  • Results and Execution Orientated – High energy, results-driven, determined, flexible, with a disciplined work ethic. Measures and tracks business results and best practices
  • Proactive Communication – Champions a climate of systematic open communication and participation across the team
  • Organizational Buy-In – Develops well-aligned strategies/solutions that win commitment for key decisions, while fighting for the customer at each step
  • Bachelor’s degree in business, technology or systems management discipline or equivalent experience
  • 3-5 years of increasing responsibility in a technology, program, project management, business analysis or e-commerce role
  • Prior experience in program, product, project or delivery management in an Agile or Scrum environment preferred
  • Expert-level understanding of ticketing/PMiS systems like JIRA, Pivotal, and Asana
  • Experience managing a departmental budget and meeting financial KPIs

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. 
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. We offer a full benefits package including options for medical, dental and vision insurance and a 401k with company match. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

--

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.