CAREERS VIEW ALL JOBS

Jr. Designer

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, GigMasters, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

TKWW is looking for a Junior Designer to contribute to our online wedding stationery collection. The Junior Designer will work on print design, which involves taking an existing wedding invitation style and applying those design elements to additional stationery items such as programs, labels, postcards and more. We are looking for individuals who are very detail-oriented, thrive in a fast paced environment, have a strong visual eye and impeccable design detail, and excellent typography skills.

RESPONSIBILITIES:

Responsible for designing matching stationery items (approximately 15-20 products) in the branded style of an existing invitation and the production associated with those designs.
Accountable for maintaining an organized workflow and file management via organization & provided naming conventions
Responsible for maintaining a dialogue with the team about workflow, expectations & progress
Other design responsibilities as needed

SUCCESSFUL ASSISTANT JUNIOR DESIGNER CANDIDATES HAVE:

Advanced knowledge of Illustrator and Photoshop & InDesign with experience in graphic design for print materials
Excellent typography skills & graphic design experience - experience with stationery is a plus
Strong commitment to timelines, accuracy, and professionalism
Strong attention to detail
Excellent communication skills, both verbal and written
Demonstrate self-confidence, energy, and enthusiasm

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Gurgaon, India

Accounting Specialist

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Hitched, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

WeddingWire.in is looking for a smart, results-oriented Accountant to support us with our India business. This person should be well-rounded and willing to jump in to get the job done wherever needed. The role will entail working on Financial planning, managing accounts for the company and looking at the taxation policies and staying compliant. Overall he/she will also be responsible for accounts, costing, GST, finance & audits of the unit and handling the finance work at the unit level.The person will work with the Shared Services team for his/her scope of work.

The job role will comprise of the following in a detailed manner:

Senior Accountant

o Minimum Experience: At least 3 years of experience within public accounting.

o Minimum Education: BS or BA degree in Accounting, Finance, Management, or related fields. An advanced degree or certification such as Chartered Accountant is highly desirable.

General Responsibilities

In providing General Accounting Support, the position requires comprehensive financial, operational, and system-related capabilities rooted in a knowledge of Generally Accepted Accounting Standards. In addition, the qualified candidate should have experience with Accounts Receivable, Accounts Payable, Fixed Assets, Auditing, Purchasing, Payroll Transaction Processing, Internal Controls, Information Systems Auditing, Financial Systems Operations, and Data Analytics. The qualified candidate should have the ability to provide support in the following areas:

Account Reconciliation – This area includes, but is not limited to, reconciling subsidiary and general ledger accounts, as well as revenue, cash collection and billing reconciliations.
Accounts Receivable, Accounts Payable, Fixed Assets, Purchasing, and Payroll Processing
Support timely and accurate completion of all required reports to other offices (mainly US)
Support of procurement operations and payments inbox as well as invoice processing.
Provide operations support, ensuring compliance with applicable rules, laws and regulations.
Support efforts in preparing for and meeting the requirements of the annual external financial statement audit.
Support travel card operations and travel activities and audits and other employee reimbursement and expense items.
Other tasks as needed

WHAT YOU LOVE ABOUT US:

APPLY NOW

Washington, DC

Senior Manager, FP&A

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

The Financial Planning and Analysis team provides comprehensive financial insight into our business, forecasting and driving efficient growth. We partner with business leaders across The Knot Worldwide to forecast TKWW’s continued growth and provide timely insights, reporting, and analysis on high-impact business decisions. Our team is passionate about using data, analytics, and strong business judgement to drive optimal decision making across the organization.

TKWW is looking for an innately-curious, data-driven, and self-starting Senior Manager to join our team in the DC metro area. The Senior Manager's primary function is to coordinate and analyze financial information in order to forecast TKWW’s performance, provide actionable reporting and recommendations, and inform strategic planning across the Company. As a leader on TKWW’s FP&A team you will work with an FP&A team across DC, NYC, and Barcelona to help scale our planning and analysis capabilities, globally, across the organization.

RESPONSIBILITIES:

Modeling: Understand KPIs and business drivers to create financial models and evaluate strategic alternatives.
Analysis: Design and execute regular financial analysis to identify critical areas for attention and the evaluation of strategic options.
Reporting: Build repeatable processes to prepare reports and presentations for management, the Board, Lenders, and other key stakeholders. Provide meaningful and informative analysis to explain any variations in the business results from the financial plan. Focus on automation and system driven solutions.
Planning: Develop department-level financial budgets and forecasts (across a diverse set of business types) utilizing inputs from department managers and project-focused spending plans. Establish a deep understanding of key drivers of each supported function and leverage data to build insights about our products and competitors.
Collaboration: Effectively collaborate with the Accounting team on completion of monthly and quarterly financial closes and incorporation of actual results into the rolling forecast.
Partner with department managers outside of the Finance and Accounting teams for forecast inputs, ad hoc analysis and process improvements. Serve as the financial thought-partner to cross-functional teams.
Take initiative to automate management reporting and document business processes.
Help develop and monitor critical success metrics, and communicate actionable insights to relevant stakeholders.

SUCCESSFUL SENIOR MANAGER, FP&A CANDIDATES HAVE:

Bachelor's degree from a competitive university in business administration, finance, accounting or statistics or a related field. Candidates must be able to demonstrate strong quantitative analysis skills.
7+ years experience in a financial/analytical role with a record of increasing responsibility.
Experience managing direct reports.
Exceptional analytical and problem-solving skills.
Ability to effectively and convincingly communicate in meetings with senior stakeholders.
Expert-level knowledge of Excel.
Proficient knowledge of Google Sheets and Slides.
Ability to build models from scratch as well as improve existing models, ensuring their quality, timeliness and accuracy.
Ability to work independently. Detail-oriented, and execution focused.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
You are respectful and act with the highest integrity.
You ask questions to understand a perspective and are comfortable respectfully challenging assumptions.
You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
You aren’t afraid to challenge the status quo and know that there’s no such thing as failure if you learn from it.
You seek out feedback and never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

----

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Washington, DC

Head of Data Engineering

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

The Head of Data Engineering plays a key role in supporting the data needs of the entire organization. Our mission is to provide reliable, performant, timely and understandable centralized data services to TKWW.

This is a multi-disciplinary role that involves project management of various size projects and ad-hoc requests, to data architecture and managing of people and resources. Data is the life blood of TKWW and therefore this role will be working with leadership across the organization to ensure data needed for analysis and monitoring the success of our products and services.

RESPONSIBILITIES:

Manage a team of highly skilled data engineers across multiple locations
Direct Data Engineering’s overall architecture and approach to data solutions
High level design of integrations between systems or the between various sources and the data warehouse
Project management of complex projects, breaking them down to smaller tasks, managing the scope of the projects and ensuring timely completion
Collaborate with Data Scientists and Data Analysts to analyze requirements and provide recommendations for solutions
Collaborate with other TKWW teams (Enterprise, ProdDev, DevOps, etc) to provide data solutions for stakeholders
Ensure use of and contribution to best practices with tools and processes within the team
Inspire and support innovation within team to improve data offerings and help others to interact with our systems
Promote growth and development within team by improving existing skills and exploring new technologies

SUCCESSFUL LEAD, DATA ENGINEERING CANDIDATES HAVE:

Past programming experience and a demonstrated interest in statistical analysis, informatics, analytics, and business intelligence
Minimum of 12+ years experience with SQL and Data Warehouse development
Minimum of 5+ years experience managing people
Hands-on experience with at least one of the following Databases (MYSQL, PostgreSQL, Snowflake, MSSQL, Redshift)
Excellent communication skills, both verbal and written
Demonstrate self-confidence, energy and enthusiasm
Present ideas, expectations and information in a concise, well-organized way
Conduct research and make recommendations on BI requirements, products, and services
Manage time well, correctly prioritizing tasks
Ability to manage others, resources, contracts, etc.

DESIRED SKILLS/EXPERIENCE:

Knowledge of database schema design and architecture
Experience with Project Management
Experience with dimensional modeling.
Experience with at least one Business Intelligence tool such as Qlik and Metabase
Experience with Big Data Solutions such as Snowflake, Redshift, Google BigQuery or Hadoop.
Experience with ETL tools such as Matillion, Boomi, Informatica, SSIS, etc.
Programming experience with Ruby, Python, Shell Scripting

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

This role is not eligible for sponsorship.

APPLY NOW

Galway, Ireland

E-commerce Editor, The Bump

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

Are you passionate about writing, quality assurance and marketing? If so, The Knot Worldwide is seeking energetic, and self-starting candidates to join our Editorial Team for The Bump. The Bump gives first-time millennial parents the lowdown on fertility, pregnancy, birth and babies with stage-by-stage content, expert advice, breaking news, style inspiration and interactive tools—across all of our platforms (including our apps, mobile and desktop site). We are looking for individuals who are very detailed oriented, have a strong visual eye, a strong background in writing, and love to work at a fast pace. You don’t need to have kids, but you do need to get excited about all things baby and parenting. This position will be a full time, in-office role (when our office reopens post work from home guidance).

RESPONSIBILITIES:

Spearhead and own all editorial content related to baby gear, registry, parenting products and other shopping-based content
Pitch, source, write and build 4-5 search-optimized stories a week
Lead content support for major shopping events such as Mother’s Day, Amazon Prime Day and Black Friday; coordinate strategy across promotion channels (social, email, paid)
Maintain high-value articles for sold-out products on a weekly basis
Collaborate with Rev Ops team on affiliate link generation process and reporting
Support strategy and execution for affiliate content across channels such as email, social and paid; develop dedicated ecommerce newsletter strategy
Support overall content strategy with reporting, including but not limited to KW research, KW position tracking and organic traffic analysis
Coordinate The Bump Best of Baby annual awards program
Support other team members as needed with editorial content or projects

SUCCESSFUL E-COMMERCE EDITOR CANDIDATES HAVE:

Bachelor’s degree in journalism, marketing or related field. Background in affiliate, e-commerce or consumer products a plus.
3-5 years experience working for a digital editorial brand; experience working for a parenting brand a huge plus!
Advanced understanding of SEO best practices and how to execute on a keyword strategy.
Strong understanding of and experience with writing research-based editorial content; experience writing product reviews and/or product descriptions are a big plus.
An extreme attention to detail.
Experience producing content in a CMS.
Basic knowledge of affiliate marketing.
Basic experience with Google Analytics.
Ability to think strategically and work independently.
Are a deadline-driven, highly flexible, multi-tasking master with excellent written and verbal communication skills.
Above all: Ability to empathize! Each pregnancy and parenting journey is unique.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

APPLY NOW

Washington, DC

Email Marketing Specialist

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

The Knot Worldwide is looking for an Email Marketing Specialist with 4-6 years of experience to join the existing email marketing team of seven and support consumer engagement and advertising programs for The Knot, WeddingWire and The Bump brands. The Email Marketing Specialist will partner with the Creative Team, Local and National Sales Teams, Commerce Team and other stakeholders to create and execute email programs.

Day-to-day, this person will be building email campaigns in Salesforce Marketing Cloud’s Content Builder, segmenting data using SQL queries, working with stakeholders on approvals, scheduling email sends, reporting performance of campaigns, and providing recommendations to improve processes and performance. The Email Marketing Specialist must be able to react quickly to support business needs, determine daily activities and priorities while delivering projects to tight deadlines. The right candidate will have experience collaborating with various teams and developing large-scale campaigns.

RESPONSIBILITIES:

Manage the National email advertising program for all brands (WeddingWire, The Knot and The Bump), working closely with the Account Managers. Balance advertiser needs with brand and consumer interests.
Manage the Local email advertising program by working closely with the email Ops team and provide strategic guidance including list segmentation and campaign optimization to our largest clients.
Build and execute email campaigns to support the Commerce team and drive revenue. Make recommendations to improve performance.
Manage the daily set-up of one-time and automated email campaigns, content and message optimization, mobile-responsive email template creation & editing (HTML), list segmentation, deployment, and reporting in Salesforce Marketing Cloud.
Track email metrics and deliverability; report performance of email campaigns to stakeholders including open rates, click rates, and conversion.
Optimize performance of existing campaigns and programs by performing ongoing testing including audience segmentation, subject lines, email copy, layouts and CTAs that improve conversion.
Ensure cross-browser/email client compatibility through testing tools such as Litmus.
As needed, support other team members with execution of email campaigns.

SUCCESSFUL EMAIL MARKETING SPECIALIST CANDIDATES HAVE:

The ideal candidate will have a strong attention to detail and the ability to project manage multiple deliverables and brands. Key requirements for this role include:

Bachelor’s degree in marketing or related field. Background in editorial, e-commerce or consumer products a plus.
4-6 years experience in email marketing and execution.
Strong understanding and experience working with an enterprise-level ESP. Experience with Salesforce Marketing Cloud a big plus!
Intermediate knowledge of HTML specifically for email channel.
Basic SQL skills.
Basic experience with Google Analytics.
Ability to troubleshoot technical issues, following a logical sequence to identify problems.
Experience with A/B and multivariate testing using complex segmentation.
Experience compiling and analyzing large amounts of data and communicating results in an organized and concise way. High comfort level with pivot tables.
Strong interest in current email best practices, strategies, and industry standards recommending new methods, innovative ideas, and/or technologies to grow the business.
Ability to think strategically and work independently.
Excellent interpersonal skills and the ability to coordinate workflows with multiple stakeholders (national/local advertising, editorial, marketing, commerce, product, design and creative).
Deadline driven, highly flexible, multi-tasking master with excellent written and verbal communication skills.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Sant Cugat, Spain

VP, Marketing

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (Bodas, The Knot, WeddingWire, GigMasters, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

We are looking for a highly skilled and creative individual to join our international brand as part of the marketing leadership team. Reporting to the CMO based in New York City, the VP of Marketing you will be responsible for creating, leading and measuring the overall marketing strategy for the Bodas.net operating countries. The ideal candidate will have extensive performance marketing experience and a comprehensive knowledge of branding. They will lead multiple teams, thrive in a fast-past environment and track multiple ongoing projects and responsibilities across a global organization. If you want to deliver solutions that make a difference, we would love to meet you.

RESPONSIBILITIES:

Develop and execute a clearly defined marketing and communication strategy to support consistent business growth and enhance brand equity and awareness.
Actively lead all marketing functions to achieve the company's growth, profitability, goals and align with the corporate direction.
Will be in charge of the: Editorial, Communications, Performance Marketing, and Community Manager Departments.
Manage both on-site and off-site SEO for the company.
Manage of organic search engine performance and goal-setting based on site impressions, clickthrough rates, traffic, and conversions.
Lead marketing efforts for the Bodas brand and encourage strong collaboration and teamwork to execute cross-departmental and cross-organizations initiatives.
To manage the entire marketing budget and metrics, providing reports on performance of processes and programs and transform data into actionable insights and recommendations.

SUCCESSFUL VP of MARKETING DIRECTOR CANDIDATES HAVE:

10-15 years of progressive Marketing experience at the senior level
Demonstrated experience contributing as a key member of management team
Bachelor’s Degree required in Business, Marketing, or a related field. MBA preferred
Fluency in English and Spanish is a must.
Strong experience with best strategies in digital sales.
Strong analytical, planning, forecasting, and financial skills.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
You are respectful and act with the highest integrity.
You ask questions to understand a perspective and are comfortable respectfully challenging assumptions.
You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
You aren’t afraid to challenge the status quo and know that there’s no such thing as failure if you learn from it.
You seek out feedback and never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

APPLY NOW

Washington, DC

VP, People

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

Reporting to the EVP of Global People, you will be a highly visible, influential leader, helping TKWW leaders make great decisions on talent. You will lead a team of HR pros and become a business champion to ensure The Knot Worldwide is maximizing its most important investment, our people!

Through a consultative approach, you will strive to create an irresistible place to work through the design, build, and implementation of strategic, purposeful people initiatives including diversity, equity and inclusion (DEI), learning & development (L&D) and hold primary responsibility for strategic talent management effectiveness through the HR Business Partner model.

RESPONSIBILITIES:

You will architect the strategic talent management vision and structure building programs in support of The Knot Worldwide’s growth strategy and objectives.
You will design, build and execute our diversity, equity and inclusion programming both internally and externally to make TKWW a global leader in this critical area.
You will lead a team of HR Business Partners, Learning & Development and Employee Experience professionals - all of which are critical underpinnings to our Employee Engagement strategy.
You will collaborate with the People Operations and Talent Acquisition teams to further enhance the TKWW talent strategy.
Instill consistent and data-driven people management practices while ensuring secure, safe, compliant, and values-centric workplace standards.
You will identify and drive KPIs for Talent Management, Learning & Development, and Employee Experience teams.
You will lead and manage a team of HR professionals across 5 domestic offices responsible for day-to-day talent management initiatives executing through the HR Business Partner model.
You will ensure that engagement is measured and spearhead the development of frameworks that reinforce our core values, including transparency, humility and diversity
Support performance and development at individual, team, and company levels through a variety of programs and initiatives—including skill development rubrics, creative career pathing, learning & development programming, and talent management

SUCCESSFUL VP, PEOPLE CANDIDATES HAVE:

15+ years of HR leadership experience with a focus on diversity, equity and inclusion, strategic talent management and employee learning in a high growth environment
Motivational leader with a growth mindset who can set and clearly articulate the team mission and vision
A history of managing, leading, and evolving high-performing people-first organizations through rapid growth; including solid people management and leadership experience
An impeccable attention to detail, a supreme standard of output, and demonstrated ability to communicate proactively and with purpose
Flexibility and an appetite to challenging status quo, take risks, and push the innovation envelope when it comes to strategic vision and leadership
Highest levels of empathy in your leadership approach
A strong ability to recruit, grow, develop, and retain exceptional people talent
Strong capacity to prioritize--this role has endless opportunities, but you’ll be responsible for focusing our efforts
Working knowledge of HR laws and regulations, especially those related to diversity, equity and inclusion

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

NYC, New York

VP, People

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

RESPONSIBILITIES:

You will architect the strategic talent management vision and structure building programs in support of The Knot Worldwide’s growth strategy and objectives.
You will design, build and execute our diversity, equity and inclusion programming both internally and externally to make TKWW a global leader in this critical area.
You will lead a team of HR Business Partners, Learning & Development and Employee Experience professionals - all of which are critical underpinnings to our Employee Engagement strategy.
You will collaborate with the People Operations and Talent Acquisition teams to further enhance the TKWW talent strategy.
Instill consistent and data-driven people management practices while ensuring secure, safe, compliant, and values-centric workplace standards.
You will identify and drive KPIs for Talent Management, Learning & Development, and Employee Experience teams.
You will lead and manage a team of HR professionals across 5 domestic offices responsible for day-to-day talent management initiatives executing through the HR Business Partner model.
You will ensure that engagement is measured and spearhead the development of frameworks that reinforce our core values, including transparency, humility and diversity
Support performance and development at individual, team, and company levels through a variety of programs and initiatives—including skill development rubrics, creative career pathing, learning & development programming, and talent management

SUCCESSFUL VP, PEOPLE CANDIDATES HAVE:

15+ years of HR leadership experience with a focus on diversity, equity and inclusion, strategic talent management and employee learning in a high growth environment
Motivational leader with a growth mindset who can set and clearly articulate the team mission and vision
A history of managing, leading, and evolving high-performing people-first organizations through rapid growth; including solid people management and leadership experience
An impeccable attention to detail, a supreme standard of output, and demonstrated ability to communicate proactively and with purpose
Flexibility and an appetite to challenging status quo, take risks, and push the innovation envelope when it comes to strategic vision and leadership
Highest levels of empathy in your leadership approach
A strong ability to recruit, grow, develop, and retain exceptional people talent
Strong capacity to prioritize--this role has endless opportunities, but you’ll be responsible for focusing our efforts
Working knowledge of HR laws and regulations, especially those related to diversity, equity and inclusion

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Washington, DC

Salesforce Product Manager

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

We are seeking a Salesforce Product Manager to help us delight and inspire our internal teams, including Sales, Service, Billing, and Accounting with innovative Salesforce functionality and integrations. This role will help own the roadmap for a complex and high-profile backend systems transformation project, from discovery and requirements setting to launch.

We’re looking for someone who ensures that our teams are efficient and effective by bringing your understanding of Salesforce, creative problem solving, and user empathy to our team. You’ll work closely with Salesforce tech leads, Technical Project Management, and the broader Product Management team, as well as cross-functionally with decision makers in Sales & Revenue Operations, Local Sales, National Sales, Client Service, User Support, Billing, and Accounting.

We have built a world-class product development team and are passionate about growing product managers into masters of the craft. We have a rich product development program including monthly Product Schools, guest speakers, and a mentorship program, as well as a strong general focus on personal development.

This role is a great mix of forward-thinking strategy and highly creative process development, where your work will drive efficiency improvements and revenue. We craft solutions that help internal Salesforce users stay organized, confident, and productive.

You should be excited about building new functionality and iterating on the existing Salesforce customizations. This role reports to the Senior Enterprise Product Manager.

RESPONSIBILITIES:

Always put our Salesforce users first
Help lead long term systems transformation processes, including the implementation of Salesforce CPQ & Billing products
Work closely with our outstanding analytics, data engineering, and research team to gain feedback and insights directly from Salesforce users.
Work with Sales & Revenue Operations, Sales Management, Service Management, Accounting, and International Growth to understand their needs, gather requirements, and analyze data with the goal of creating the best possible solutions for these teams.
Understand user stories and clearly communicate product requirements to technical leads
Clearly articulate enhancements and stakeholder requirements in written ticketing for tech partners
Look for opportunities to stabilize and enhance The Knot Worldwide’s Salesforce implementation
Set the strategic direction in collaboration with Product, Product Marketing and Salesforce engineering partners.
Drive outcome-focus execution - what matters most is how the features impact our colleagues and ultimately, their ability to impact our clients.
Collaborate with product leaders to ensure cohesion between Salesforce and the overall employee experience and tooling.
Promote the Salesforce platform technologies via interactions with stakeholders and executives
Form relationships and set recurring meetings with various stakeholders to keep a pulse on their satisfaction and identify upcoming needs.
Act as a liaison between US Stakeholders and a team of Salesforce Engineers in our Guangzhou, China office.

SUCCESSFUL SALESFORCE PRODUCT MANAGER CANDIDATES HAVE:

3-5 years in Salesforce product development
Experience managing work in sprints and organizing a backlog and roadmap
Familiarity with common third-party solution providers for Salesforce.
You can set strategic direction and help ideate and launch new products and experiences
You always refer to quantitative and qualitative data in making product decisions and have experience with analytics and research tools + methods and comfort with analytical tools
You have a track record of creating quality
You communicate clearly and collaborate effectively with your partners and executives
You have keen aesthetics and empathy, and a user-centered mentality
You’re a strong partner for engineers, empathetic to their unique needs, and you believe there’s such a thing as tech debt
You’re a natural prioritizer, have great instincts when it comes to what matters, and have made tough but smart trade-offs. You care about Outcomes over Outputs - goals matter more than the roadmap

IT'S A BONUS IF:

You have experience in Salesforce Administration, preferably Salesforce Certified
You have experience with Salesforce UX & design
You have experience with Salesforce Lightning, Pardot, and/or Fuze
You are Spanish speaking

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You deeply understand our Salesforce users and put them at the center of everything you do. You aim to serve and delight them every day.
You care about the unique impact of Salesforce on the business and seek to drive revenue and efficiency through Salesforce improvements.
You are respectful and act with the highest integrity.
You ask questions to understand a perspective and are comfortable respectfully challenging assumptions.
You set clear ambitious goals.
You anticipate obstacles, persevere, and are accountable for your commitments.You aren’t afraid to challenge the status quo and know that there’s no such thing as failure if you learn from it.
You seek out feedback and never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

APPLY NOW

NYC, New York

Account Executive

WHAT WE DO MATTERS:

ABOUT THE ROLE & OUR TEAM:

Are you looking for a unique employee experience where you can build, grow, learn and earn? Account Executives are tasked with hitting monthly sales goals by engaging with wedding professionals in a variety of categories and regions. Using a consultative sales process, our Account Executives build rapport with business owners to advise them on best practices and how to stay ahead of technology and industry trends through The Knot and WeddingWire brands’ advertising platforms. Our Account Executives are independent, highly-motivated and can successfully achieve monthly sales goals. They excel in creating connections, building rapport with business owners and decision makers, and understanding their goals and needs. The New Business Sales team builds valuable partnerships with local wedding professionals and drives meaningful success to local businesses.

This role will sit in our New York City office.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

RESPONSIBILITIES:

Consistently meet and exceed monthly quotas as well as daily activity expectations
Successfully manage a sales pipeline from start to finish
Make a high volume of sales calls on a daily basis
Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
Be persistent - consistently follow up with potential clients to negotiate contracts and close agreements to maximize profits
Ability to organize work day and be proactive with time management
Track notes on all interactions and keep opportunities in your pipeline up to date in Salesforce
Collaborate with other team members including those in other departments

SUCCESSFUL ACCOUNT EXECUTIVE CANDIDATES ARE:

Highly motivated to achieve their earning potential
Comfortable making sales calls with an excellent phone presence
Extremely organized and have a proven ability to exceed performance goals
Confident and enthusiastic when presenting information to decision makers
Equipped with excellent verbal and written communication skills with a strong ability to engage and persuade
People who thrive in a fast-paced, competitive team environment
Self-confident, energetic and enthusiastic when managing high volume transactions, dialing and identifying decision makers
Naturally curious, passionate and have a strong desire to learn
Candidates who have a proven track record of consistent performance and the ability to hit and exceed quota

IT'S A BONUS IF:

You have media, advertising or software sales experience
You have experience with Salesforce.com or another CRM system
You have a Bachelor’s degree

Why The Knot Worldwide?

Our Amazing Team! Our Sales team is led by some of the industry’s top leaders. We are a supportive team that wants every employee to succeed. TKWW employees are deeply proud to work here and are eager to onboard employees who want to promote the mission of our organization and achieve our business objectives.
Your Start in Sales! Every member of The Knot Worldwide Sales Team has the opportunity to come in and hit the ground running after completing a thorough training program led by our award-winning Sales Development Team. We regularly review performance and have clearly outlined tracks for promotion for our top performing team members. We love celebrating wins and want to celebrate with you!
Training & Development! The Knot Worldwide provides every Sales employee with a minimum of two weeks of training at the start of their career. We also provide continuous education related to specific roles and other educational opportunities for the broader team through guest speakers, the Leadership Development Program and crash courses.
Award-winning Culture! We are proud to have been selected by numerous organizations as a Top Employer! We strongly believe in promoting a unique employee experience and that happy employees lead to happy customers: our competitive advantage! We make significant investments in cultivating our culture, which consistently ranks the highest attribute of working for TKWW on our internal and external employee surveys.

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

----

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Austin, TX

Account Executive

WHAT WE DO MATTERS:

ABOUT THE ROLE & OUR TEAM:

This role will sit in our Austin, TX office.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

RESPONSIBILITIES:

Consistently meet and exceed monthly quotas as well as daily activity expectations
Successfully manage a sales pipeline from start to finish
Make a high volume of sales calls on a daily basis
Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
Be persistent - consistently follow up with potential clients to negotiate contracts and close agreements to maximize profits
Ability to organize work day and be proactive with time management
Track notes on all interactions and keep opportunities in your pipeline up to date in Salesforce
Collaborate with other team members including those in other departments

SUCCESSFUL ACCOUNT EXECUTIVE CANDIDATES ARE:

Highly motivated to achieve their earning potential
Comfortable making sales calls with an excellent phone presence
Extremely organized and have a proven ability to exceed performance goals
Confident and enthusiastic when presenting information to decision makers
Equipped with excellent verbal and written communication skills with a strong ability to engage and persuade
People who thrive in a fast-paced, competitive team environment
Self-confident, energetic and enthusiastic when managing high volume transactions, dialing and identifying decision makers
Naturally curious, passionate and have a strong desire to learn
Candidates who have a proven track record of consistent performance and the ability to hit and exceed quota

IT'S A BONUS IF:

You have media, advertising or software sales experience
You have experience with Salesforce.com or another CRM system
You have a Bachelor’s degree

Why The Knot Worldwide?

Our Amazing Team! Our Sales team is led by some of the industry’s top leaders. We are a supportive team that wants every employee to succeed. TKWW employees are deeply proud to work here and are eager to onboard employees who want to promote the mission of our organization and achieve our business objectives.
Your Start in Sales! Every member of The Knot Worldwide Sales Team has the opportunity to come in and hit the ground running after completing a thorough training program led by our award-winning Sales Development Team. We regularly review performance and have clearly outlined tracks for promotion for our top performing team members. We love celebrating wins and want to celebrate with you!
Training & Development! The Knot Worldwide provides every Sales employee with a minimum of two weeks of training at the start of their career. We also provide continuous education related to specific roles and other educational opportunities for the broader team through guest speakers, the Leadership Development Program and crash courses.
Award-winning Culture! We are proud to have been selected by numerous organizations as a Top Employer! We strongly believe in promoting a unique employee experience and that happy employees lead to happy customers: our competitive advantage! We make significant investments in cultivating our culture, which consistently ranks the highest attribute of working for TKWW on our internal and external employee surveys.

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

----

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Washington, DC

Account Executive

WHAT WE DO MATTERS:

ABOUT THE ROLE & OUR TEAM:

This role will sit in our Chevy Chase, MD office.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

RESPONSIBILITIES:

Consistently meet and exceed monthly quotas as well as daily activity expectations
Successfully manage a sales pipeline from start to finish
Make a high volume of sales calls on a daily basis
Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
Be persistent - consistently follow up with potential clients to negotiate contracts and close agreements to maximize profits
Ability to organize work day and be proactive with time management
Track notes on all interactions and keep opportunities in your pipeline up to date in Salesforce
Collaborate with other team members including those in other departments

SUCCESSFUL ACCOUNT EXECUTIVE CANDIDATES ARE:

Highly motivated to achieve their earning potential
Comfortable making sales calls with an excellent phone presence
Extremely organized and have a proven ability to exceed performance goals
Confident and enthusiastic when presenting information to decision makers
Equipped with excellent verbal and written communication skills with a strong ability to engage and persuade
People who thrive in a fast-paced, competitive team environment
Self-confident, energetic and enthusiastic when managing high volume transactions, dialing and identifying decision makers
Naturally curious, passionate and have a strong desire to learn
Candidates who have a proven track record of consistent performance and the ability to hit and exceed quota

IT'S A BONUS IF:

You have media, advertising or software sales experience
You have experience with Salesforce.com or another CRM system
You have a Bachelor’s degree

Why The Knot Worldwide?

Our Amazing Team! Our Sales team is led by some of the industry’s top leaders. We are a supportive team that wants every employee to succeed. TKWW employees are deeply proud to work here and are eager to onboard employees who want to promote the mission of our organization and achieve our business objectives.
Your Start in Sales! Every member of The Knot Worldwide Sales Team has the opportunity to come in and hit the ground running after completing a thorough training program led by our award-winning Sales Development Team. We regularly review performance and have clearly outlined tracks for promotion for our top performing team members. We love celebrating wins and want to celebrate with you!
Training & Development! The Knot Worldwide provides every Sales employee with a minimum of two weeks of training at the start of their career. We also provide continuous education related to specific roles and other educational opportunities for the broader team through guest speakers, the Leadership Development Program and crash courses.
Award-winning Culture! We are proud to have been selected by numerous organizations as a Top Employer! We strongly believe in promoting a unique employee experience and that happy employees lead to happy customers: our competitive advantage! We make significant investments in cultivating our culture, which consistently ranks the highest attribute of working for TKWW on our internal and external employee surveys.

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

----

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Omaha, NE

Client Billing Specialist

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

The Client Billing team works to resolve past due balances on active vendor accounts and drive top-line revenue. Our goal is to recover outstanding balances for the company and ensure vendors’ billing profiles are up to date so that they retain full access to their account(s). We pride ourselves on impeccable vendor service & support and do what it takes to retain our loyal vendor base while working to meet business needs.

We are seeking an individual who is activity and outcome oriented, has a strong work ethic and willingness to win. The ideal candidate will thrive in challenging situations, responds well when faced with adversity. You aren’t afraid to pick up the phone to have tough conversations and problem-solve. Moreover, you’re willing to go above and beyond your call of duty in order to do what’s right for both the company and our vendors. This position comes with bonus opportunities for individual performers who meet and/or exceed individual performance targets.

RESPONSIBILITIES:

Contact vendors to resolve outstanding amounts and payments
Provide excellent customer service by answering customer billing and account questions via phone and email
Process CC/ACH payments and update payment and contact information
Negotiate and create customized payment plans for specific clients who qualify
Consistently hit and exceed daily activity and monthly collection targets

SUCCESSFUL CLIENT BILLING SPECIALIST CANDIDATES HAVE:

Strong written and verbal communication skills
Acute listening skills
Excellent phone presence
Strong organization skills
Resilience
High EQ
Ability to effectively manage competing priorities in a fast paced environment
Solution-orientation
Experience in Collections, Accounts Payable/Receivable, Billing, Debt Recovery, Sales, Sales/Business Development, Customer Success/Service, a plus
Experience using Salesforce or a similar CRM, a plus
Experience in NetSuite and/or Zuora billing system, a plus

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

----

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Omaha, NE

Customer Service Specialist

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

WeddingPro Support Team Members are responsible for providing exceptional service and an effortless experience to the TKWW Wedding Pro (vendor) base. As the front-line and most frequent contact for both paid and unpaid vendors the WeddingPro Support Team Members are crucial to building and maintaining strong brand affinity and vendor satisfaction. This is especially relevant when helping new partner wedding pros learn and use the tools and information on the TKWW advertising platforms.

RESPONSIBILITIES:

Provide highly responsive service to TKWW Wedding Pros (vendors), efficiently and professionally. Channels include chat, email, and phone.
Maintain sufficient product knowledge across all TKWW properties to provide accurate solutions and an effortless vendor experience.
Support the launch and/or optimization of service delivery channels such as self-serve help, chat, and others.
Work directly with vendors who purchase new or additional TKWW products. Ensure every purchaser is prepared to succeed with TKWW and that the company collects relevant vendor data and expectations to inform the optimal customer journey and experience.
Problem solve technical questions and issues that customers may have and work cross-departmentally to resolve them.
Share “the voice of the vendor” from the WeddingPro Support POV so leadership can adequately support retention efforts.
Create and maintain an individual development plan (IDP) to inform career development, prioritize learning opportunities, and foster growth within and beyond TKWW.
Consistently meet or exceed stated performance expectations for work quality, quantity, and impact.
Maintain individual and team-level ratings of satisfaction with WeddingPro Support. These may include CSAT, CES, NPS or other metrics as determined by leadership.
Remain 100% compliant with all data, record-keeping, and reporting requests.
Other projects/duties as assigned.

SUCCESSFUL CUSTOMER SUPPORT CANDIDATES HAVE:

Previous work in a high volume, high visibility customer service environment or similar
Strong technical background, preferably with SaaS or subscription products
Proven ability to learn new information and adopt new processes quickly and effectively
Strong written and verbal communication skills
Ability to multi-task and excellent time management skills
Ability to thrive in a high-pace and collaborative team environment
Comfort with direct accountability for outcomes and vendor sentiment
Comfort with change, ambiguity, and decision-making with incomplete information
Strong and validated service ethic--including upward advocacy of vendor/customer needs and wishes
Must have excellent computer skills (Word, Excel, Gmail, Google Docs) and the ability to learn new systems quickly
Salesforce CRM and reporting experience, a plus!
Familiar with tools for online self-service and real-time chat, a plus!

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Omaha, NE

Customer Support Representative, Spanish Speaking

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

This role will support our Spanish speaking vendors. To be successful, you must be fluent in Spanish, both spoken and written.

RESPONSIBILITIES:

Provide highly responsive service to TKWW Wedding Pros (vendors), efficiently and professionally. Channels include chat, email, and phone.
Maintain sufficient product knowledge across all TKWW properties to provide accurate solutions and an effortless vendor experience.
Support the launch and/or optimization of service delivery channels such as self-serve help, chat, and others.
Work directly with vendors who purchase new or additional TKWW products. Ensure every purchaser is prepared to succeed with TKWW and that the company collects relevant vendor data and expectations to inform the optimal customer journey and experience.
Problem solve technical questions and issues that customers may have and work cross-departmentally to resolve them.
Share “the voice of the vendor” from the WeddingPro Support POV so leadership can adequately support retention efforts.
Create and maintain an individual development plan (IDP) to inform career development, prioritize learning opportunities, and foster growth within and beyond TKWW.
Consistently meet or exceed stated performance expectations for work quality, quantity, and impact.
Maintain individual and team-level ratings of satisfaction with WeddingPro Support. These may include CSAT, CES, NPS or other metrics as determined by leadership.
Remain 100% compliant with all data, record-keeping, and reporting requests.
Other projects/duties as assigned.

SUCCESSFUL CUSTOMER SUPPORT CANDIDATES HAVE:

Spanish fluency
Previous work in a high volume, high visibility customer service environment or similar
Strong technical background, preferably with SaaS or subscription products
Proven ability to learn new information and adopt new processes quickly and effectively
Strong written and verbal communication skills
Ability to multi-task and excellent time management skills
Ability to thrive in a high-pace and collaborative team environment
Comfort with direct accountability for outcomes and vendor sentiment
Comfort with change, ambiguity, and decision-making with incomplete information
Strong and validated service ethic--including upward advocacy of vendor/customer needs and wishes
Must have excellent computer skills (Word, Excel, Gmail, Google Docs) and the ability to learn new systems quickly
Salesforce CRM and reporting experience, a plus!
Familiar with tools for online self-service and real-time chat, a plus!

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

New York

Digital Account Manager

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

The experienced and driven Account Manager (you!) will partner with our Global Media Solutions Team to develop media plans and optimize campaign and marketing opportunities to ensure long-term success for Global clients. This is a client-facing role, focused on relationship building, campaign planning, and execution. The ideal candidate is strategic, analytical and a self-starter with a passion for digital advertising and client satisfaction.

RESPONSIBILITIES:

Manage the client relationship from end to end in collaboration with the Account Executive/Sales Rep - planning and project management of campaign execution
Operate as the main point of contact for any and all matters specific to your clients
Work with Account Executive to create media plans based on client goals and objectives
Collaborate across departments and work closely with The Knot Worldwide’s Marketing and Studio teams to balance the company’s interest with the client goals
Review and manage inventory requests for media plans across multiple order management systems and documents
Partner with Account Executive and the Account Coordinator to execute on the approved media plan to ensure client goals are delivered
Confirm creative specs and asset deadlines for clients to gather assets
Ensure appropriate internal teams have the right assets with sufficient turnaround time for campaign deployment
Work with internal teams to ensure on-time campaign deployment
Communicate with agencies/clients and outside vendors as needed for implementation of custom elements
Work with Account Coordinator to monitor campaign performance and make client recommendations for optimizations to ensure we hit delivery and that client’s campaign KPIs are met
Be an expert in our ad product offerings and based on performance/client feedback provide recommendations for product enhancements to internal stakeholders
Maintain a positive, customer-centric attitude while being solutions-oriented

SUCCESSFUL ACCOUNT MANAGER CANDIDATES HAVE:

Bachelor’s degree with a strong academic record
2-3 years of experience in media (media planning at publisher or agency level)
Ability to multi-task across multiple projects and stakeholders
Results-oriented drive and solid work ethic
Excellent communication skills, both verbal and written
Strong attention to detail
Operative One (or other OMS) and Salesforce experience a plus

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

NYC, New York

Director, Local Marketplace Monetization

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

We are hiring a director for our US Local Marketplace team which connects over 2 million engaged couples with +50,000 local wedding vendors (e.g. Venue, DJ, Florist, etc.) across the US each year. This position plays an essential role in solving complex problems across our two-sided marketplace in areas such as pricing, product strategy, go-to-market optimization, and analytics. This person needs to be a strong analytical thinker who is equally comfortable driving strategy as well as execution in a cross-functional environment in close coordination with stakeholders across sales, marketing, product, operations, and analytics.

This role can be based in our NYC or DC office.

RESPONSIBILITIES:

Responsible for formulating strategy and overseeing implementation of all pricing and monetization efforts related to the US Local Marketplace including:

Retention optimization
New product strategy
Sales go-to-market

Responsible for leading and taking ownership of key strategic initiatives related to marketplaces across all TKWW brands (The Knot, WeddingWire, etc)

Identify problems & proactively come up with solutions rooted in data across all products & brands
Support internal capability development around marketplace management and optimization

Support the production and distribution of marketplace analytics including:

Marketplace health KPIs
Retention reporting & optimization
Forecasting and scenario modeling
ROI/impact analysis

Identify new revenue opportunities and next-generation advertising products

SUCCESSFUL DIRECTOR, MONETIZATION CANDIDATES HAVE:

5+ years experience in an analytical role (finance or consulting experience a plus)
Post-graduate degree (e.g. MBA) preferred
Experience working with online / subscription-based marketplaces strongly preferred
Must have excellent problem-solving skills with a knack for recognizing trends/patterns in large data sets
Must be comfortable drawing key insights from data and communicating/presenting these findings to stakeholders and decision makers
Must be able to identify and communicate effectively with teams across multiple functions
SQL and/or Salesforce skills a plus
Experience with data visualization tools (e.g. Birst, Mode, Tableau, chart.io, Qlik)
Strong attention to detail and deadlines
Self-motivated, able to multitask, and keen to work in a collaborative environment

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Washington, DC

Director, Local Marketplace Monetization

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

This role can be based in our NYC or DC office.

RESPONSIBILITIES:

Responsible for formulating strategy and overseeing implementation of all pricing and monetization efforts related to the US Local Marketplace including:

Retention optimization
New product strategy
Sales go-to-market

Responsible for leading and taking ownership of key strategic initiatives related to marketplaces across all TKWW brands (The Knot, WeddingWire, etc)

Identify problems & proactively come up with solutions rooted in data across all products & brands
Support internal capability development around marketplace management and optimization

Support the production and distribution of marketplace analytics including:

Marketplace health KPIs
Retention reporting & optimization
Forecasting and scenario modeling
ROI/impact analysis

Identify new revenue opportunities and next-generation advertising products

SUCCESSFUL DIRECTOR, MONETIZATION CANDIDATES HAVE:

5+ years experience in an analytical role (finance or consulting experience a plus)
Post-graduate degree (e.g. MBA) preferred
Experience working with online / subscription-based marketplaces strongly preferred
Must have excellent problem-solving skills with a knack for recognizing trends/patterns in large data sets
Must be comfortable drawing key insights from data and communicating/presenting these findings to stakeholders and decision makers
Must be able to identify and communicate effectively with teams across multiple functions
SQL and/or Salesforce skills a plus
Experience with data visualization tools (e.g. Birst, Mode, Tableau, chart.io, Qlik)
Strong attention to detail and deadlines
Self-motivated, able to multitask, and keen to work in a collaborative environment

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

New York

Director, Platform Architecture

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

The Knot Worldwide is looking for a highly motivated engineering leader with a passion for building elegant, delightful, and scalable web+mobile applications for consumers. The individual's primary role will be to set architectural guidelines and lead a team of engineers that support our squads building The Knot Platform. The candidate will be embedded in an Agile environment and work cross-functionally with product managers, designers, and engineers across squads to provide the best in class web+mobile experiences for our users. The person must have a strong understanding of both front and back end development, highly adaptable to new technologies / software development concepts, and loves to work within a collaborative team environment.

RESPONSIBILITIES:

Set architectural guidelines, both software and infrastructure-related, for The Knot Platform
Actively participate in the ideation and execution of engineering OKRs, roadmap strategy, architecture discussions, and Agile planning
Promote best practices for engineering productivity, automated testing, continuous integration, code standards, and use of AWS
Provide engineering mentorship across the team

SUCCESSFUL DIRECTOR, PLATFORM ARCHITECTURE CANDIDATES HAVE:

10+ years overall software engineering experience
10+ years hands-on proven track record implementing JavaScript frontend applications and scalable backend APIs in a service-oriented architecture on AWS
In-depth experience using Ruby on Rails, React, Node, Elasticsearch, Postgres, and AWS
In-depth experience working in an Agile, TDD environment
Excellent communication skills, both oral and written
Thrives in a collaborative work culture with teammates located in-office or remote, across multiple locations in US and abroad
Experience with PHP, iOS, Android, and Mongo is a plus

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

----

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Washington, DC

Engineering Manager

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

The Knot Worldwide is looking for a highly motivated engineering leader with a passion for leading teams to create elegant and scalable software for our users. The right individual will have a proven track record delivering engaging, consumer focused products within a data driven, agile environment. In this role you will lead a talented engineering team, partner with product development, and actively participate in both tactical and strategic conversations to determine the evolution of our products.

The Knot Invitations is an exciting new line of business for The Knot Worldwide and we are making significant investments in our offering. This role has significant growth opportunity and visibility to stakeholders including the CEO, CPO, and CTO. The Engineering Manager for this team will work cross-organizationally to drive technical architecture vision and be a strong partner to product and design to establish OKRs and set technical vision to achieve business objectives.

RESPONSIBILITIES:

Oversee an engineering team responsible for our Invitations product vertical. This a blended team with internal personnel and external contractors.
Ensure the team is operating effectively to reach their goals, are properly supported and deliver quality software.
Evolve our platform into a sustainable architecture that supports iterative and fast development.
Develop, coach, and mentor multiple engineers at various stages of their career to ensure growth and cultivate emerging leaders.
Direct contractor group and partner with the vendors to ensure high quality delivery.
Provide leadership within the team to ensure solutions are built in alignment with company principles.
Actively participate in Agile ceremonies including pre-IPM, IPM, standups, and retros.
Partner with product and design to plan and deliver OKRs.
Actively participate in establishing the broader technical and product strategy that supports our company goals.
Partner with Principal Engineers and Architects to set the vision and create the tech roadmap to effectively operate this product and platform.
Formulate and proactively look for opportunities to improve the overall effectiveness of the teams.
Collaborate with the broader zone and company on key technical initiatives.

SUCCESSFUL CANDIDATES HAVE THE FOLLOWING SKILLS:

Have 7+ years of proven industry experience with 3+ years of experience leading engineering teams.
Experience in one or more of the following development languages: Ruby, Go, React.
Deep understanding of distributed system design utilizing both relational and non-relational data stores.
Experience working within an Agile based environment.
A track record of shipping successful consumer facing products.
Possess strong written and verbal communication skills.
Comfortable managing multiple work streams and coordinating resources across teams and products.
Thrives in a collaborative work culture with teammates located in-office or remote across multiple locations in the US and abroad.
Knowledge of A/B testing software and techniques is a plus.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Remote (US)

Productivity Engineer

WHAT WE DO MATTERS:

ABOUT THE PRODUCTIVITY ENGINEER ROLE AND OUR TEAM:

Join the team that empowers The Knot Worldwide’s engineers’ productivity and autonomy as well as operate infrastructure responsible for our brands. The Engineering Productivity Team (EPT) designs, creates and operates the platforms and tools that our engineers use to be their most productive and autonomous. EPT leads innovations including containerization, faster build cadence (hundreds per day) and Kubernetes orchestration. As a Productivity Engineer on EPT, you’ll help TKWW continue to innovate infrastructure and productivity tools.

RESPONSIBILITIES:

Leverage skills and experience to understand TKWW's practices, tooling and infrastructure
Help engineering with troubleshooting, scaling capacity, cost management and security.
Promote best practices for continuous integration, deployment, metrics and monitoring
Iteratively improve and keep current EPT practices, tooling and infrastructure. Where appropriate propose, design, create and operate new innovative solutions.
Provide on-call, emergency support outside of business hours on rotation.

SUCCESSFUL PRODUCTIVITY ENGINEER CANDIDATES HAVE:

Minimum 3 years of software or infrastructure engineering experience with a strong interest and desire to work with infrastructure and automation. This is an infrastructure/DevOps position.
Proficient with Linux systems including shell scripting
Proficient with a modern programming language like Go, Javascript, Python, or Ruby
Proficient with containerization solutions (e.g. Docker)
Understanding of system and Internet networking
Experience with cloud infrastructure (AWS preferred)
Excellent communication skills, both oral and written
Ability to work independently

IT'S A BONUS IF YOU HAVE:

Experience with container orchestration (e.g. Kubernetes)
Experience with simulating outages.
Experience with load testing strategies.
Familiarity with Lambdas, SQS, SNS message passing
Experience with microservices

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW

Austin

Sr. PHP Developer

WHAT WE DO MATTERS:

ABOUT THE ROLE AND OUR TEAM:

The Knot Worldwide is seeking a Senior PHP Developer to join our team. Someone who considers solid test coverage to be a critical part of the development process. A Developer who is an advocate for Agile processes and a strong believer in the importance of Agile when producing high-quality software. You understand the importance of automated tests and the role of unit tests for maintainable code. You are able to set milestones and exercise independent judgment to complete projects on time and to specifications. You have strong communication skills, and the ability to explain problems to technical and non-technical folks alike. A love for sharing knowledge and a desire to learn from others. A passion for self-improvement. You constantly strive to expand your technical skill set and to improve the quality of your code. You enjoy finding new ways to produce great code at a blazing pace.

RESPONSIBILITIES:

Serve as a senior engineer for the Austin TKWW team
Manage, maintain, and upgrade Magento platform
Produce well-tested, maintainable code on the back-end and front-end that can stand up to 100,000 requests per day
Collaborate in the Agile development process to help architect, build, and ship new products and features
Be an advocate for coding best practices on the team, and stay up-to-date on new technologies and industry standards
Provide technical guidance and recommendations to other engineers on the team, and act as a mentor to more junior teammates
Engage with the tech organization beyond our team by participating in company-wide decisions on architecture, data, and process patterns
Partner with Product to maintain the right balance between feature and technical work

SUCCESSFUL SENIOR PHP DEVELOPER CANDIDATES HAVE:

Minimum 4 years experience as a software engineer building beautiful, scalable, and highly visible web applications
Minimum 1 year experience with Magento
Comprehensive working knowledge of PHP7, Apache/NGINX, Varnish, Redis, MySQL/SQL, Elasticsearch, CSS, Bootstrap, HTML5 / Javascript/jQuery
In-depth understanding of server configuration, optimization, caching, and scaling techniques
Experience in one or more of the following technologies a bonus: Node, Ruby on Rails, React/Redux/ES6/Webpack, Postgres, Mongo.
Familiarity with the latest Javascript technologies and experience building new front-end features in a modern framework such as React (exposure to a range of front-end frameworks and component libraries is a plus!)
Experience working with Cloud infrastructure platforms (experience with AWS a plus!)
Experience implementing, consuming, and optimizing APIs.
A track record of delivering creative solutions to complex architectural problems
Familiarity with testing frameworks on the back-end and front-end

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.
You are respectful and act with the highest integrity.
You ask questions to understand a perspective and are comfortable respectfully challenging assumptions.
You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.
You aren’t afraid to challenge the status quo and know that there’s no such thing as failure if you learn from it.
You seek out feedback and never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

APPLY NOW